Karl Winters

Experience

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  Multiband

  May 2008 - May 2009

  Senior Satellite Technician/Supervisor

  • Technician supervisor for 10+ technicians• Responsible for route assignment, inventory and scheduling• Responsible for performing quality assurance surveys for all installations• Responsible for resolving customer complaints and damage claims• Install, maintain and troubleshoot satellite communication systems• Provide technical support to customers over the phone and in person on trouble calls • Completed all SBCA satellite fundamentals certifications

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  Data Network Systems

  Jun 2009 - Jun 2011

  Data Network Technician

  • Designed and implemented the LAN physical layer for Baptist hospitals and other large corporations• Troubleshoot voice and data physical layer network connectivity issues• Install and troubleshoot wireless access points and bridges• Worked as lead technician in charge of directing personnel, meeting deadlines and budgets on large network installations• Responsible for ordering and maintaining materials needed to complete projects• Responsible for documenting change orders and keeping construction blueprints updated Show less

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  FedEx

  Jun 2011 - Aug 2013

  Network Analyst

  • Provided remote network support to users throughout the FedEx network worldwide• Handled second level troubleshooting of all switches and routers throughout the FedEx network• Handled level 1 troubleshooting of VOIP issues throughout the FedEx network• Provide support for field technicians to solve network issues using technical documentation• Analyze network data to determine network usage, disk space availability, or server function• Configure wide area network (WAN) or local area network (LAN) routers or related equipment• Responsible for the preparation and maintenance of troubleshooting logs and network trouble tickets• Responsible for monitoring and troubleshooting all DSL, T1 and T3 connections from a variety of ISP• Responsible for creating/updating/closing trouble tickets with all the major internet service providers Show less

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  Cummins Inc.

  Aug 2013 - Sept 2014

  Contractor - Senior Network Specialist

  •Provide Network installation and support of production networks in a LAN/WAN environment. •Work with the Cummins Business Services Network Operation groups to resolve Network connectivity problems. •Coordinate with vendor maintenance and support personnel when problems arise and facilitate problem resolution.•Work with Network Operations leadership to identify and prioritize work.•Coordinates and/or performs installation, troubleshooting, and repair of Servers, Storage and Network equipment in IDF closets and computer rooms.•Coordinates and/or performs installation, troubleshooting, and repair of voice and data cabling in wiring IDF (intermediate distribution facilities) closets and computer rooms.•Network components, wiring and cabling methods, concepts, various applications and local building codes adhered to.•Support Moves/Adds/Changes of new network connections as required, keep network documentation updated•Provide assistance in identifying and documenting processes and procedures.•Provide backup support for Desktop services group at Memphis locations.•Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.•Performs routine maintenance, facilitates customization and changes to, and ensures system disaster recovery for systems.•Leads new employee technology setup, including computer setup and delivery and system access.•Resolves issues not readily evident and performs authorized changes and upgrades to existing systems.•Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.•Performs complex root-cause analysis to identify issues. Show less

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  Business Communications, Inc.

  Sept 2014 - Dec 2024

  Collaboration Engineer II
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  ProTech Systems Group, Inc.

  Jun 2018 - May 2019

  Network Administrator/Engineer

  • Call Manager (10.x), Call Manager Express.• Performed moves, additions, changes, and deletions (MACD's)• Hands on with UCCE functions related to Cisco agent creation, troubleshooting.• Troubleshooting voice gateways/routers, SRST• Gateway protocols: H323, SIP, MGCP and SCCP.• Configurations/troubleshooting of DID, fax, voice, modems.• Extensive experience with Cisco TAC and WAN providers in troubleshooting and resolving issues with hardware and other related vendor equipment.• Worked with vendors to resolve voice/data issues with WAN, MPLS, PRI, PSTN issues.• Perform complex analysis and diagnosis of voice/data networks.• Provide technical support for voice recording and CVP applications.• Maintain network infrastructure and cabling systems.• Document ICM scripts, gateway configurations and translations.• Support Unity projects and voice recording profiles.• Provide day-to-day technical support and proactive maintenance for UCCE components.• Practices telephony asset management that includes maintaining hardware inventory, networkrelated documentation and 3rd party vendor specifications.• Provide solutions that will seamlessly integrate with legacy equipment and other strategictechnologies (i.e. Session Management, IVR, Call Recording, CTI, MOH, etc.)• Collaborate with internal/external subject matter experts, business technology teams, operational• support teams and vendors to support the implementation of Cisco Collaboration solutions Show less

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  Helena Agri-Enterprises, LLC

  Jun 2019 - now

  Network Engineer

  • Responsible for the installation, monitoring, maintenance, support, and optimization of all network hardware.• Responsible for the development, implementation and continual improvement of network service delivery• Creating and maintaining documentation as it relates to network configuration, network topological diagraming and mapping of both LANs and WAN, and network related processes, and services.• Responsible for new/existing equipment, hardware, and software upgrades.• 15 plus years or more of relevant work experience working on enterprise class equipment.• Excellent, hands-on technical knowledge and experience working in an enterprise class network [multiple LAN locations, a globally encompassing WAN spread across international locations, multiple data centers, high speed Campus and WAN links• Excellent working technical knowledge of current network hardware, protocols, and network services, including [ Meraki MX, MR, MS and MV devices. All Cisco Enterprise class switches, all ISR router platforms with related interface cards, TCP/IP, EIGRP, BGP, STP, PBR, VRF, MLPP,SNMP, and related protocols.• Excellent knowledge of VOIP technology, including [QoS, MGCP, RTP, SIP, SCP, H.323]• Working technical knowledge of Cisco Nexus: [9k, 7k, 5k, 3k]• Working knowledge of Cisco Controllers [WLC, ISE and Prime]• Competency with testing tools and procedures for voice and data circuits, packet capturing, and protocol analysis• Experience with tools including but not limited to Solar Winds, Wire Shark , and Service Now.• Experience in creating reports using security and network appliances with primary administration tools(i.e. Cisco CSM, Prime, Solar Winds, SNTC, InfoBlox) Show less