Sarthak Saini

Experience

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  Dell

  Aug 2016 - Apr 2017

  Customer Technical Support Engineer

  ● Engaged with Honeywell employees and answered questions via email, phone and chat explaining technical IT solutions to non-technical/ technical individuals.● Assisting the client with issues related to corporate access, Office 365 installation and setup, Outlook,Exchange servers outages etc.● Patched software/installed new versions to eliminate security problems and protect data.● Collaborated with onsite IT teams to locate replacement components and resolve hardware issues.● Managed and created tickets on CRM tool Remedy Show less

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  Vaco Binary Semantics LLP

  May 2017 - Apr 2022

  Analyst (on site Google)

  ● Working with internal stakeholders and Google Shopping clients to process their shopping feed related requests and providing quick resolutions with quality work, surpassing client expectations.● Develop and implement complex logics to transform large data sets per the client’s ask in a UI based internal Google tool.● Maintained the inventory data sent to different 3P CSEs such as Bing, Pinterest, Bazaarvoice etc● Extract specific data sets from client’s inventory data using SQL and internal Google tools.● Assisting clients with Google Shopping policy, data quality and other complex issues such as analyzing thelanding pages structure and structured data implementation.● Supported 20+ workflows for which internally generated and externally filed tickets were received.● Managing the queue as shift POC and distributing the incoming tickets amongst the shift.● Ensuring that the assigned responsibilities are being completed in a timely manner.Process improvement tasks:● Researched and recommended workflow improvements designed to mitigate operational and financial risk.● Developed a new process to monitor and double check each ticket to avoid any errors from agents. This included extracting ticket ids from a tool which doesn’t have an export data feature.● Assisted in developing a modified monthly rating system for agents to provide more granular insights.● Maximized team knowledge and productivity by effectively training, monitoring and directing colleaguesregarding tools, workflows and application of best practices.● Gathering, organizing and adding process related information into KBAs for new and old workflows.● Identifying and reporting bugs in the tools/dashboards and work with Engineering team to fix bugs or for adding new functionalities to tools and dashboards Show less

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  AXA XL

  Apr 2022 - now

  Assistant Manager