Graham McBride

Experience

• 

  Robson Communities

  Oct 2005 - Jul 2007

  Construction Superintendent

  Oversaw the end stages of new home construction. Conducted quality control inspections, oversaw finishing and touch up construction as well as conducted final walk through with the new homeowner. Also conducted follow up warranty issues with homeowners.

• 

  GEICO

  Jun 2009 - now

  Directed and responsible for the day-to-day operations of a regional office, managing the entire insurance claims process for both bodily injury and litigation claims within the specified region.•Performed tasks related to managerial responsibilities, including recruitment, employee development, conducting performance evaluations, providing counseling, and handling all administrative functions associated with management.•Led and developed supervisors through guidance and support, establishing performance expectations, conducting regular assessments, providing constructive feedback, and organizing training and development programs. Emphasized effective communication, promoted leadership skills, and ensured alignment with organizational goals and values. Achieved success in enhancing supervisors' leadership capabilities, improving team dynamics, and contributing significantly to the overall success of the organization.•Implemented various procedural changes aimed at enhancing the product for both customers and the company.•Directed the handling of severe injury, complex, litigation files, and commercial claims ensuring thorough and efficient resolution with diligence and attention to detail.•Conducted strategic risk management analysis to benefit both the customer and the company, mitigating potential issues and optimizing performance thorough risk assessments to identify potential threats and vulnerabilities.•Conducted file authorization reviews, litigation file conferencing and analyzation to determine next best steps for investigation/resolution/defense. Collaborated with both in-house legal teams and external fee-based legal consultants to develop strategies and identify the most appropriate course of action.•Managed the internal audit unit, conducting compliance audits, file quality and adherence to policies, procedures, and customer service requirements. Show less Directed and responsible for the daily operations of a regional call center, focused on liability claims, overseeing the entire insurance claims process for all new losses and non-injury claims within the designated region.•Oversaw a department comprising 45 Supervisors and 372 Associates, managing a payroll exceeding $25 million dollars. Oversaw the workforce management of all supervisors and associates for Texas.•Executed managerial duties, encompassing recruitment, employee development, performance evaluations, counseling, and management-related administrative functions.•Managed and developed supervisors by providing guidance and support, setting performance expectations, conducting regular assessments, offering constructive feedback, and facilitating training and development programs. Fostering effective communication, promoting leadership skills, and ensuring that supervisors align with organizational goals and values. Successfully enhancing the leadership capabilities of supervisors, improving team dynamics, and improved contribution to the overall success of the organization•Analyzed liability issues to determine potential risks and develop strategies to minimize exposure.•Ensured legal compliance by conducting regular audits and developing policies and procedures.•Managed claims by gathering relevant information, reviewing documentation, and liaising with stakeholders.•Elevated the overall associate rating from 3.15 in 2017 to an impressive 4.02 in 2018 through effective leadership and mentorship.•Led the Houston Liability department to record performances in customer service surveys and productivity results.•Created monthly goals and strategies to achieve the desired outcomes. Show less Supervised teams that handled liability and coverage disputes, Personal Injury Protection, First Party coverage, and Bodily injury/Litigation claims.•Possess experience in various claims leadership roles, overseeing teams ranging from 6 to 10 associates.•Accountable for coaching performance, managing file handling, and addressing coverage issues.•Guided teams to achieve top company results in customer service surveys.•Oversaw the specialty teams handling PIP claims for OR, WA, and UT.•Performed annual performance appraisals for associates. Show less

  • Regional Bodily Injury and Litigation Claims Manager

    Apr 2019 - now

  • Regional Liability and Physical Damages Claims Manager

    Mar 2017 - Apr 2019

  • Claims Team Manager: Physical Damages Unit | Liability Unit | PIP Unit | Bodily Injury Unit

    Feb 2012 - Mar 2017

  • Liability, Bodily Injury and Litigation Claims associate

    Jun 2009 - Feb 2012