Alejandra Santamaria

Experience

• 

  OneLink

  Dec 2015 - Feb 2018

  Quality Assurance Analyst

  -Performing audits, follow-ups, training and feedback based on the client's needs and guidelines. -Helping implement ISO90001 as per quality guidelines. -Able to provide accurate feedback to advocates of the brand and making sure that follow-ups are made for the level of service and metrics to increase.-Able to provide specific reports on the performance of advocates on my team as well as hold internal and external calibration meetings to ensure constant improvement on the level of service. Show less

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  Paradiso Solutions

  Feb 2018 - Feb 2019

  Project Manager/Customer Success Manager

  -In charge of planning, coordinating, training, customer service and delivering of specific projects in the IT/LMS business. -Making sure to go step by step with the clients in the testing stage as well as the delivery stage.-Coordinating with IT/Development department to make sure every deliverable is set and installed as per the client's expectation.

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  CloudTask

  Feb 2019 - Jun 2019

  Account Executive

  -6 years work experience in sales and customer service-Team player and results-oriented when it comes to internal and external deliverables. -Well defined leadership skills and vision to make decisions as needed-In charge of overlooking and monitoring BDR's performance when it came to booking appointments via social, email and phone outreach.

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  Holcim

  Jul 2019 - now

  Overseeing the management and optimization of Human Resources Information Systems across multiple regions. The role involves ensuring the seamless integration of HRIS platforms, aligning system processes with global HR policies, and supporting data-driven-decision-making. Collaborate with regional teams to ensure compliand, manage system upgrades, and provide technical support. Collaborate with technical teams on system implementations, offer training, and troubleshoot issues, ensuring that HR operations are efficient and consistent worldwide. Show less

  • Global HRIS Supervisor

    Jul 2022 - now

  • Senior Employee Services and Payroll Analyst

    Jul 2019 - Jul 2022