Shalom Dvir

Shalom Dvir

Sound Technician, Independent business

Followers of Shalom Dvir584 followers
location of Shalom DvirRehovot, Center District, Israel

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  • Timeline

  • About me

    Business Analyst & Junior Project Manager

  • Education

    • The Open University of Israel

      2019 -
      Student Management & Computer Science (Systems & Applications)
    • SCE - Shamoon College of Engineering

      2014 -
      Computer Software Engineering 79
  • Experience

    • Myself Only; Self-Employed

      Apr 2008 - May 2015
      Sound Technician, Independent business

      building and operation of sound systems.

    • VATBox

      Jan 2016 - Jan 2019

      • Understand the product from A to Z, identify support and services related needs for potential improvements and transfer them to the development team• Define the support strategy following customer and the territory needs, including schedules and timeline• Monitor the data entry process E2E from typing the information till the information reaches the client and the relevant authority• Create dashboards, graphs, and tables and present the data to Account Managers in coordination with the parties involved• Data Analysis the various data obtained from the invoices using BI tools including Tableau• Provide solutions to customer complaints – analyze, troubleshoot, and provide answers Show less • Manage the offshore operation project for data processing including Gantt, schedules, and business goals• Build and manage a QC team of about 30 employees and assist the local site manager in managing a team of 300 employees• Lead, develop & build customer services & support teams, a partner in locating & recruiting local employees• Conduct weekly meetings regarding faults, set goals, and improve the quality and optimization of employee performance• Analyze and characterize the processes, train and coach users on tools and check their understanding • Partner in setting goals, timelines, quality, and building work plans for the realization of the project Show less

      • Customer service and Data analyst

        Jan 2019 - Jan 2019
      • Operations Program Manager

        Jan 2018 - Jan 2019
      • QC

        Jan 2017 - Jan 2018
      • Data Processor

        Jan 2016 - Jan 2017
    • Self-employed

      Dec 2019 - now
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  • Licenses & Certifications