Shalom Dvir

Experience

• 

  Myself Only; Self-Employed

  Apr 2008 - May 2015

  Sound Technician, Independent business

  building and operation of sound systems.

• 

  VATBox

  Jan 2016 - Jan 2019

  • Understand the product from A to Z, identify support and services related needs for potential improvements and transfer them to the development team• Define the support strategy following customer and the territory needs, including schedules and timeline• Monitor the data entry process E2E from typing the information till the information reaches the client and the relevant authority• Create dashboards, graphs, and tables and present the data to Account Managers in coordination with the parties involved• Data Analysis the various data obtained from the invoices using BI tools including Tableau• Provide solutions to customer complaints – analyze, troubleshoot, and provide answers Show less • Manage the offshore operation project for data processing including Gantt, schedules, and business goals• Build and manage a QC team of about 30 employees and assist the local site manager in managing a team of 300 employees• Lead, develop & build customer services & support teams, a partner in locating & recruiting local employees• Conduct weekly meetings regarding faults, set goals, and improve the quality and optimization of employee performance• Analyze and characterize the processes, train and coach users on tools and check their understanding • Partner in setting goals, timelines, quality, and building work plans for the realization of the project Show less

  • Customer service and Data analyst

    Jan 2019 - Jan 2019

  • Operations Program Manager

    Jan 2018 - Jan 2019

  • QC

    Jan 2017 - Jan 2018

  • Data Processor

    Jan 2016 - Jan 2017
• 

  Self-employed

  Dec 2019 - now

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