Aniyan Thakur

Experience

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  Visionaire Technology India Pvt. Ltd.

  Jul 2013 - Oct 2016

  Sr. Resolution Expert

  Technical Support Specialist | Inbound Sales Support | System OptimizationAs a Technical Support Specialist, I manage inbound calls to resolve issues related to HP printers, Linksys routers, and Windows installations, all while promoting relevant support plans. I provide technical assistance through remote screen-sharing, ensuring effective issue resolution and maintaining strong client relationships.My role also involves handling refunds and chargebacks with a focus on customer satisfaction, demonstrating my commitment to delivering exceptional service. Additionally, I optimize computer systems by installing LAN drivers and enhancing overall performance, ensuring clients can maximize their technology’s potential. Show less

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  EClerx

  Nov 2016 - Jun 2018

  Analyst(Chat Process)

  Client Support Specialist | Technical Assistance | Sales ActivationAs a Client Support Specialist at Comcast, I handle customer inquiries through chat, addressing a range of issues including email problems, router setup, and TV channel concerns. I leverage CRM and Workflow Management Systems to ensure efficient client interactions and prioritize tasks effectively.Utilizing the Einstein tool, I resolve technical issues related to routers and Xbox devices, providing customers with quick and effective solutions. My role involves assisting clients with various Comcast services and products, guiding them through troubleshooting and ensuring a seamless experience.Additionally, I engage in sales and activation by pitching suitable service plans to clients and facilitating the activation of their chosen services. Committed to delivering exceptional support, I strive to enhance customer satisfaction while contributing to business growth. Show less

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  Netforth Software Solution Pvt. Ltd

  Jul 2018 - Jul 2019

  Business Development Executive

  Business Development Specialist | Client Engagement | Proposal ManagementI am skilled in securing new business through various channels, including Upwork bidding, email marketing, inside sales, and cold calling. My approach involves engaging potential clients to understand their needs and articulate how our services can meet those needs effectively.I lead client discussions to clarify project requirements and provide accurate estimates, ensuring transparency and trust. I actively search for potential clients using business listing websites, identifying opportunities for collaboration.My expertise also includes creating and presenting tailored business proposals that outline project scope, timelines, and costs, helping to secure new projects and foster long-term relationships. Committed to driving growth and delivering value, I thrive on connecting with clients and transforming their ideas into successful projects. Show less

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  Trigma

  Mar 2020 - now

  Associate Business Manager

  Project Management | Client Relations | Business DevelopmentExperienced in managing client relationships and supporting project execution from start to finish. I help plan, execute, and monitor projects while ensuring client satisfaction. Skilled in identifying business opportunities, converting leads, and preparing SLAs for client firms.I also assist with budgeting, forecasting, and managing project costs, while overseeing billing and invoicing to ensure smooth financial operations. My focus is on delivering results, maintaining strong client relationships, and driving business growth. Show less