Ayman Fouad

Experience

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  Faculty of Physical Fitness Education

  Aug 2002 - Jul 2005

  Lecture assistant

  • carrying out assessment, monitoring and evaluation of examinations• providing an academic and consultative support to students in their learning activities• providing academic input on existing and new courses and course development• engaging in research, consultancy and development work where appropriate• directing and supervising the work of Tutor/Demonstrator and taking academic responsibility for the academic standards of this work

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  Egypt Air

  Jan 2006 - Jan 2009

  International and domestic flights dispatcher
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  Vodafone

  Mar 2009 - Apr 2022

  LAN & GLAN projects & program delivery. Acting as CSE (Customer Solution Engineer) for the IOT projects delivered in all regions. SME (Subject Matter Expert) for the overall delivery of the IOT projects and its training materials. Involved with the IOT process improvement committee regarding enhancing the SLA for the IOT projects Delivery. Focal point concerning all regions (Northern Europe – Southern Europe – Central Europe – APAC/US) Governing projects and align with all support functions serving the Operations and delivery arms of the VIS business.  Aligning with the relevant stakeholders the budget impact related of converting the out sourced employees. Designer for the fleet escalation process, and the focal point between the VIS and the fleet team. Conversion process owner - converting the out sourced employees based on their performance and tenure 6,9,12 months. Coordinating long term and day-by-day activities related to System Management, Business Continuity, Transportation and Facilities Management of the VIS.  Coordinating short-term projects related to providing outsourcing services for knowledge Management and processes Improvement. Aligning with the relevant stakeholders the budget impact related of converting the out sourced employees. Inducting the UK account material for the freshly hired employees. Inducting soft skills and phone protocols. Plan, organize & run roll plays to make sure appropriate product and soft skills massages.  Offer specific training programs to help agents maintain or improve job skills. Monitor, evaluate and record training activities and program effectivenes

  • Global Project Manager

    Jan 2016 - Apr 2022

  • Business Excellence Project Manager

    Dec 2014 - Dec 2016

  • Business Excellence Project Coordinator

    Dec 2012 - Dec 2014

  • Learning & Development Specialist

    Mar 2009 - Dec 2012
• 

  FlairsTech

  Apr 2022 - now

  Implement and develop Ciena projects with most efficient time, cost, & quality of delivery.· Enhance the Team delivery as a center of excellence and build up a strong base for improvement· Establish a training base and plan for developing Ciena delivery team.· Monitor & enhance Ciena team members overall performance.· Enhance the time utilization and team members productivity.· Provide a clear vision for the commercial team for the running cost of operation. Show less

  • Program Delivery Manager

    Dec 2024 - now

  • Program Manager

    Sept 2023 - now

  • Senior Project Manager & Scrum Master

    Apr 2022 - Sept 2023