Shiann Barkhouse

Experience

• 

  Grafton Street Dinner Theatre

  Jan 1991 - Jan 1995

  Office Manager
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  AVW-TELAV

  Mar 1995 - Sept 2005

  Regional Administrator

  Auditing LocationsContract ProcessingBank DepositsGo to Person for anything administrative for 5 locations in Atlantic Canada

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  SCI Canada - Funeral Home Company

  Mar 2005 - Jul 2011

  Executive Asst & Office Manager/SOX Auditor

  Financial ReviewsAuditsContract ProcessingDepositsTrust Account ManagementAccounts Payable & ReceivableArranging Quarterly Managers Meetings - including all aspects - room - food etc.Arranging Travel Arrangements

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  ADT SECURITY SERVICES

  Jun 2012 - Feb 2018

  Install Coordinator/EHS/HR - Atlantic Provinces

  Install Coordination/EHS/HR for Nova Scotia, New Brunswick, Newfoundland And Prince Edward IslandHelp Customers with any issues they have:• DISCO’S – putting accounts in/out of serviceo Check for credits on accounts & refund to customero Emailing Sales Reps with relocations & resale opportunities• REINSTATMENTS – Reinstating customer’so Bill out reconnection feeo Pull files from disco’s and put back in with all in service files• CREDITS\​REFUNDS – Entering Credits on CRM• SERVICE – Entering service tickets – connecting customer to service department• RESOLVING CUSTOMER COMPLAINTS• EXPLAIN BALANCES ON ACCOUNT TO CUSTOMER ABOUT AMOUT OWING• UPDATES TO ACCOUNTSo PAC info changes• FALSE ALARMS – give info to customers and complete paperwork for customer• RATE REDUCTIONS – offer to customers when they call in to retain customers• LEADS – forward leads to appropriate sales person• MANUAL INVOICES – create as per AR department (re: Permits)• DEALERS – give customers info and answer questions• OPEN/CLOSE REPORTS – adding to customers accounts and entering the additions on line• CIR ACTIONS IN MM – do daily and send out letters if necessary or respond to request• REPORTS – Weeklyo BNM Report – complete weeklyo MM & AS400 reconciliation – weekly• INSURANCE CERTIFICATES – send by mail or email as per customer request• ADT STICKERS/LAWN SIGNS – Mail out as requested• ACCOUNT SWAPS – If account should by TYCO and not ADT – send email• SYSTEM SWAPS – As required to change system #• EHS COMMITTEE – Member and minute taker• LETTERSo Send timer test letters to customero Send confirmation of disco – as requestedo Rate reduction letter to go to customer with new contracto Showing customer’s account paid in full• Special Projects as requested* Managed Telephone system upgrade 2014Moved to Install Coordinator for the MaritimesCoordinator all installs in the MaritimesScheduling Show less

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  Johnson Controls

  Feb 2018 - Jul 2018

  Fire Install Coordinator - Projects & AP/AR Champ
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  ADT

  Jul 2018 - Nov 2022

  Install Coordination and Health and Safety

  • Team Manager - Install/Service Atlantic Canada

    Apr 2019 - Nov 2022

  • Install Coordinator

    Jul 2018 - Apr 2019
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  TELUS Custom Security Systems

  Apr 2019 - Nov 2022

  Team Manager Service/Install at ADT by Telus
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  TELUS

  Nov 2022 - now

  Manager Community & Service Excellence