Mohammad Arif Akhoon

Experience

• 

  Automation Bay

  Mar 2002 - Mar 2005

  Desktop Support Engineer

   Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. Ensure that each Desktop Device is installed with the appropriate Desktop image. Manage Desktop Devices (hardware and software) incidents through to resolution. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements. Show less

• 

  Bharti Tele Venture

  Jul 2005 - Dec 2006

  Senior Executive

  • Digital Subscriber Line Installation for Faridabad Sector from Main Switching Unit/Remote Switching Unit to Sub Pillar. • Management of Pre and Post Sales Activities of DSL connection in the Haryana Circle (Faridabad).• Managing a team of 25 Installation Engineers for day-to-day Installation and Fault Repair of DSL .• Installation and maintenance of DSL Routers Wi-Fi’s and modems.• Working on various communication protocols as TCP/IP , PPPoE, RFC1483 etc.• Configuring Serial and Ethernet interface for LAN/WAN connectivity over Routers.• Management of Exchange side and Line side (MSU, RSU, DSAM).• Troubleshooting of LAN’s, WAN’s & VPN’s Show less

• 

  KB Consultants

  Mar 2006 - Jul 2010

  Chief Operations Manager

  Projects Driven:1. Prepaid and Postpaid Activation Process which includes Bill Delivery, Customer Profile Verification, CAF Management and Debt Collection for Bharti Airtel Ltd.2. Prepaid Activation Process which Includes CAF Management and Customer Profile Verification for Aircel Telecommunications.3. Postpaid Process which Include Bill Delivery and Debt Collection for Reliance Communications.

• 

  UMI Consultants

  Aug 2010 - Aug 2018

  Operations Manager

  Projects Driven: 1. Postpaid Process which Includes Courier/Bill Delivery and Debt Collection for Reliance Communications (Aug 2008- July 2012).2. Postpaid Process which Includes Debt Collection for Bharti Airtel Ltd and Tata Indicom ( Sep 2013 – Mar 2015).3. CAF Management and Data Digitization which Includes Credit Verification, Customer Profile Verification and Data Entry of CIF’s for HDFC Bank. ( Sep 2009 – Dec 2016). 4. Postpaid Process which Includes Debt Collection for Tata Tele Services ( Sep 2008 – Mar 2011)5. Hardware and Network Infrastructure Projects (WAN/LAN Configuration and Installation) for Indo Tibetan Border Police ITBP and other clients. (Mar-2012- Mar 2017). Show less

• 

  Buck For India Pvt. Ltd.

  Jan 2019 - Mar 2020

  Cluster Manager Collections

  Handled all bucket with portfolio of 100Cr to 132 Cr in SME/MSMEI’m heading the North and East India Cluster and I’m responsible for Operations in the assigned area. I am working with Country Head and his /her team to drive Collection Strategy and Plans of the state/region, managing growth plans for North/ East India and I’m responsible for Customer Acquisition Collection Management ,Revenue Growth, Process and Regulatory Compliance, Team Management, Records Maintenance & MIS Reporting. I’m working closely with functions like Risk, Audit and support functions (Finance, HR,Operations Administration, IT etc.) as well as external stakeholders to support achievement of vision and mission of the organization.Clients : ITC Ltd Portfolio: 42 CrorePaytm India Ltd, Indifi Pvt Ltd, Portfolio: 22 CroreZest Money Pvt Ltd,Portfolio: 8 Crore Red CarpetPortfolio: 12 Crore Rupeeredee Pvt ltd Portfolio: 3 CroreHappy Loans Portfolio: 1 Crore&Orient Bell 1 Crore Show less

• 

  DMI Finance Private Limited

  Nov 2020 - Apr 2022

  Assistant Manager Collections

  Handling Bucket 2 West India with the portfolio 20 Cr - 35 CrManaging end-to-end collections for the unsecured lending business along with managing relationship with all key stakeholdersBuilding a robust collection team and scaling up as business grows.Responsible to manage customer queries and complaints with an efficient redressal mechanism in place.Robust fraud management and operations practices to reduce delinquency ratios.Working with bankers and other channel partners to facilitate business growth supporting sales teams.-Rationalize cost by the focus on fee collections.- Vendor Management -Support the development of the workforce plan for the division/function by providing inputs on the own department's workforce forecasts. Show less

• 

  One97 Communications Limited

  Apr 2022 - Jun 2023

  Collections Manager

  Collections Manager, Maharashtra and Gujarat

• 

  Jannatein

  Jul 2023 - now

  Proprietor

  Digital Marketing, Website Development, Telecommunications Service Provider, Graphic designing, International Travel Agency,ecommerce marketplace