Maria Vella

Experience

• 

  Candle Corporation

  Nov 1988 - Dec 2000

  Software Tester

  Software Tester• Responsible for testing a Unix-based client/server architecture network performance monitoring system used to manage real-time performance and service quality across networks, systems and applications.• Provided input during design reviews to improve product testability. Provided input to software functional specification reviews to ensure coverage of product requirements. Developed test plans and test case procedures to specify how the product is to be tested before release to customersSystems Administrator• Responsible for managing R&D’s time accounting system using Oracle DB and MS Access. • Worked directly with Program Managers, payroll and executive management to develop customized reports for all R&D projects. Delivered weekly and monthly reporting to R&D Management Team. Show less

• 

  Infonet ( Aquired by BT)

  Dec 2000 - Jun 2007

  Senior System Engineer

  • Managed the NEC PBX call control server, wireless phones, voicemail equipment, and backups• Supported to 600+ users, including global support centers, on the day-to-day operation of the corporate phone system• Identified, diagnosed, and resolved system problems for analog, wireless and digital voice• Completed customer requests to add, move, change, repair system, and resolve customer concerns

• 

  BT Group

  Jan 2008 - Jan 2013

  Network Implementation Specialist

  • Responsible for the initial interpretation of design documentation, which included accurate scripting of changes required, quality assurance of the proposed configuration, and implementation in a global networked environment• Provided pre and post testing of customer applications, servers, and associated systems to ensure optimal integrations • Delivered networks by configuring routers, switches, and firewalls according to company, customer, security policies

• 

  Fonality (Acquired by Netfortris)

  Nov 2014 - Apr 2022

  Project Manager

  • Led on-boarding of new customers, including scheduling, training, troubleshooting, risk management, and customer experience• Coordinated planning, tracking, analysis, and reporting on multiple projects of varying type, size, complexity, and levels of risk• Interfaced with product managers, senior management, technical staff, and sales teams to ensure streamlined operations • Analyzed system infrastructure and performed networking testing to ensure optimal functionality prior to roll outs• Promoted to Onboarding Manager after demonstrating proficiency in effective communication, streamlining team processes, and collaborative engagement with various departments. Show less

• 

  NetFortris

  Nov 2014 - Apr 2022

  Customer Onboarding & Operations Manager

  • Supported full cycle operations of a telecommunicators company––servicing 500+ small business/enterprise clients, globally• Reported directly to Senior Director of Customer Onboarding & Operations––tracking $10M+ in annual billings • Managed escalation process for customer accounts during the onboarding process to ensure a streamlined resolution • Defined and implemented team policies, procedures, and programs with a focus on process efficiency• Monitored onboarding processes to keep internal customers informed of the status of their requested onboarding projects• Developed process maps and workflows to ensure accuracy of data and reports related to churn, onboarding, and launch• Identified service gaps and areas of improvements¬––proposed solutions for larger issues to senior leaders• Collaborated with internal teams to streamline workflows and drive process improvement––ensuring optimal customer experiences Show less

• 

  South Bay Cat Sitting

  Nov 2022 - now

  Business Owner, Founder

  • Passionate animal enthusiast expressing a genuine love and understanding of their needs.• Experienced caretaker including knowledge of their behavior and health requirements.• Offer personalized sitting services tailored to pet's unique needs and preferences.• Ensure a secure and comfortable environment in their own home • Regular communication with cat owners, providing regular updates and addressing any concerns promptly.• Reliability and to details, such as specific dietary requirements, medications, and any special instructions provided by the cat owners.• Insured and bonded professional sitter demonstrating a commitment to the safety pets while Building trust and credibility with pet's and their owners Show less