Alan Gilbert Victor

Experience

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  J.P. Morgan

  Jun 2014 - Jun 2015

  Trade Specialist

  At JP Morgan Chase I began as a mere Transaction Processing Specialist for the Asia Specific Team as Back Office Operations.Single handly was responsible for the Identification, recording, investigating and resolving trades failing to achieve market settlement by contractual settlement date. -Primarily settle/resolve trade settlement activity as part of the Broker Facing Team before the days' Stock market trading closes.- Specifically oversaw trades simultaneously in markets such as BURSA - Bursa Malaysia (formerly known as KLSE - Kuala Lumpur Stock Exchange), PSX - Pakistan Stock Exchange Ltd, CSE - Colombo Stock Exchange and Hsx.vn - Ho Chi Minh Stock Exchange, Vietnam. Consequently, acquiring responsibility of Thai CGT - Capital Gain Tax and Conversion of Thai Securities, receiving an accolade for efficiently handling over 300% volume. Within 6 months of professional excellence I was moved upward into Middle Office Operations as part of the Broker Facing Team to enhance my role in the Team. Show less

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  Deluxe

  Mar 2016 - Aug 2020

  Technical Content Specialist

  - Secured Technical Content Lead for High Profile Studios such as Warner, Fox, Disney, Paramount, Lions Gate & MGM involving Audio/Video/subtitle evaluations & Digital Asset Management(DAM) for all content.- Managing complex production workflows,timelines initiating process improvement and cross training editors in corresponding departments.- Attend weekly meetings on cross departmental updates and proactively tackle tasks with prioritisation whilst liasing across internal and external teams/stakeholders.- QC Check for audio sync, subtitle/caption sync and positioning along with Mastering Tapes.Feature and TV Mastering involving edit, conform, compress and quality assurance in audio and video content for subsequent home video release on various platforms such as broadcast, VOD and OTT services.-I provided an effective ways to tackle technical issues on a cloud based platform i.e Sfera Studios in our operational processes ensuring that departmental tasks and jobs are accurately assessed, digitised, communicated, and delivered on time per client specification.- Proactively training new associates, delegating to corresponding team members to create an efficient work culture. Show less

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  Starbucks

  May 2021 - Dec 2022

  Customer Service Executive

  At Starbucks Corporation,- I am fulfilling the role of Customer Service Executive, which engages in customer interaction with the responsibility of ensuring utmost satisfaction in terms of the services and products offered. - I am also equipped with the responsibility of mentoring and supervising fellow colleagues in a leadership role.- Ensuring all queries are dealt with promptly and efficiently whilst suggesting ways to improve.- Consequently portraying excellent knowledge of company policies, health/safety measures and Customer Relations according to industry standards. Show less

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  Manchester United

  Aug 2021 - Sept 2021

  Hospitality Assistant

  At Manchester United Fc,Worked while securing a Masters Degree.- Established with engaging as part of the customer service and hospitality team. - Responsible for measures taken to ensuring fan experience is of the top notch quality. - Deemed with carrying out time sensitive tasks during events/matchdays.

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  Stickyeyes

  Dec 2022 - now

  Content Project Manager

  - Leading on Content Projects for clients from an initial SOW to the point of delivery and sign off to the live URL.- Creating adaptive workflows and timelines from the ground up for projects to track the content at every production stage over overseeing it's quality. - Working in an environment liaising and co-ordinating with native and international suppliers/agencies for the required content(functionally and culturally).- Overseeing content and SEO tasks for various workstreams under accounts catering to a wide range of language requirements.- Proactive inter departmental communication and engagement with stakeholders, clients contacts on flagging delays, project progress updates and delivery dates.- Leading internal calls and liaising with internal departmental calls over project briefs, booking in a placeholder for Design & Development Tasks.- Filing weekly reports as a status update, flagging inefficiencies and corrective measures in tracking the overall content production as a business.- Cost analysis and compiling/processing invoices for the finance department to action external spends.- Effectively deal with delays in production by upgrading timelines, delegating tasks, re-allocating resources to produce best in class results.- Analying sets of data on hours spent and planning in monthly capacity and biling purposes. Show less