Edwin Ihaji

Experience

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  SATELLITE NETWORKS

  May 2013 - Oct 2013

  System Administrator

  Performing advanced diagnosis on incidents.Developing and maintaining detailed network documentation to be used for inventory, accreditation,briefings and proposals.Identifying & investigating repeated issues and work with Network and responsible support group.Participating in challenging international projects.Basic administration & troubleshooting of operating systems, custom applications and tools.Communicating and consulting with internal and external technical counterparts.Management of system performance, capacity, service quality.Supporting bid management with technical expertise.Analyzing system logs, events and monitoring alerts.Designing and implementing network and security systems. Show less

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  Chase Bank Kenya Ltd (IR)

  Aug 2014 - Oct 2016

  Customer Care Professional

   Assisted customers with inquiries and complaints related to their accounts, while efficientlyhandling transactions. Resolved common bank issues including: discrepancies in account balances, lost/stolendebit cards, serving as the primary contact for resolution. Providing technical support, troubleshooting issues, and assisting with installation,customization, maintenance, and upgrades. Gathered and analyzed customer feedback through follow-ups, documenting insights forpotential improvements. Developing customer support content, including knowledge base articles, help manuals,how-to guides, troubleshooting documentation, and social media posts to enhance productusability. Show less

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  PAKSA CONSTRUCTIONS

  Nov 2016 - Dec 2017

  Logistics Officer

  Working with designers dispatched onsite - providing guidance and remote support.Monitoring stock levels and overseeing the movement of incoming and outgoing goods. Managing theinventory databases under my control.Liaising and negotiating with suppliers, manufacturers, retailers and consumers.Keeping track of quality, quantity, stock levels, delivery times, transport costs and efficiency.Maintaining metrics and analyzing data to assessing performance and implementing improvements.Preparing reports based on data analyzed and presenting to management.Liaising and negotiating with suppliers, manufacturers, retailers and consumers. Show less

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  Coast Women In Development

  Jan 2020 - Dec 2020

  Program Assistant

  Review and formulation of the Monitoring and Evaluation (M&E) plans for all subagreements and project activities. Analyze data of people reached through various outreaches by peer educators. Provide technical guidance, management and capacity building support to provincialimplementing agencies in design; implementation; monitoring and evaluation of keypopulation program activities. Support program implementation and development as well as administrative and logisticalsupport that includes: Planning of project training courses, seminars and workshops. Assisting in development of project work plans. Establish and maintain the project’s information management system. Receive and distribute funds and incoming payment receipts. Assist in developing project budgets, track budget expenditure and ensure budget efficiency. Liaising with different stakeholders to ensure project milestone and deliverables are met. Show less

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  Kenya AIDS NGOs Consortium

  Jan 2021 - Nov 2024

  Project Officer/Site Coordinator

  Developing, implementing, and evaluating educational campaigns aimed at promoting safe sexual practices, HIV testing, and access to antiretroviral therapy (ART). Conducting regular field visits through outreaches to monitor the progress of HIV prevention activities and ensure compliance with health protocols.Training and building the capacity of peer educators and community health volunteers to deliver HIV prevention messages and provide basic counseling services. Managing project budgets, ensuring funds are allocated appropriately and expenses are tracked in accordance with donor requirements.Preparation and submission of timely progress reports to donors and stakeholders, highlighting program achievements, challenges, and recommendations for improvement.Coordinated large-scale awareness campaigns that reached over 1500 individuals who were inthe cohort, educating the public on HIV transmission, prevention, and testing.Organized community events, workshops, and training sessions in collaboration with localhealthcare providers and government agencies.Developed educational materials, including posters, flyers, and digital content, to disseminateHIV-related information.Monitored and evaluated the effectiveness of the awareness campaign using pre- and postassessments and adjusted strategies as needed.Facilitated support groups for individuals living with HIV, providing a safe space forinformation sharing and emotional support. Show less