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Niket D.

Niket D.

Marketing And Business Development

Followers of Niket D.955 followers
location of Niket D.New Delhi, Delhi, India

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  • Timeline

  • About me

    Head - Growth Product & Sales at Kraya-AI | 3 years Overseas Education & Career Counseling at MiM-Essay | SaaS Sales | Mastering Conversational AI

  • Education

    • School of Spanish

      -
      Diploma of Education Spanish Language and Literature A2

      You will become familiar with the most fundamental idioms and phrases used in the Spanish-speaking world by taking an A1 introductory course. In this level, I learned how to inquire about and respond to personal information, such as the person's residence, familiar locals, and possessions. learned to communicate properly and slowly when conversing with others.A2- I grasped sentences and often used expressions in this Elementary Level Spanish course that were related to the topics that… Show more You will become familiar with the most fundamental idioms and phrases used in the Spanish-speaking world by taking an A1 introductory course. In this level, I learned how to inquire about and respond to personal information, such as the person's residence, familiar locals, and possessions. learned to communicate properly and slowly when conversing with others.A2- I grasped sentences and often used expressions in this Elementary Level Spanish course that were related to the topics that were most immediately relevant to me. I developed my communication skills by engaging in straightforward information exchanges about frequent and routine topics. Show less

    • DY Patil University

      2024 - 2025
      Master of Business Administration - MBA Information Technology

    • Guru Gobind Singh Indraprastha University

      -
      Bachelor of Business Administration - BBA Business Administration and Management, General A

  • Experience

    • CREATIVE HR QUANTUM PRIVATE LIMITED

      Jun 2017 - Aug 2017
      Marketing And Business Development

    • So Delhi

      Jun 2018 - Jul 2018
      Social Media Marketing

    • Bikat Adventures Pvt. Ltd.

      Jul 2018 - Aug 2018
      Customer Relationship Executive

      Assisted in 200+ tele-sales that brought in new customers to the company. Used Microsoft Office tools to track customer experiences,communication, and marketing efforts using MailChimp. Created brochure, pamphlet for marketing teams.Helped in improving the terms and conditions along with the top management, which helped in higher customer retention.

    • Bikat Adventures Pvt. Ltd.

      Jun 2019 - Nov 2020

      Promptly handled an average of 200 customer inquiries and complaints per day with a 97% customer satisfaction rate. Managed around 6000+ customers on a monthly basis Converted data into actionable insights by using descriptive analytics outcomes using MS Excel & Tableau- which increased the feedback rating of the company by 25%Trained 20 colleagues and new employees on a new workflow during a period of company expansion to ensure attention to detail and adherence to company policy. Show less

      • Sales Operations Specialist

        Aug 2019 - Nov 2020

      • Operations Associate

        Jun 2019 - Aug 2019

    • Cure And Compassion

      Jan 2021 - Jun 2021
      Product Specialist

      Understanding customer behavior, expectations from the product analyzing usage trends, and product adaptability to increase usage and make the product sticky.By gathering these insights, the design and functionality of the product, service, or system can be refined and improved to better meet the needs and expectations of users. Ultimately, this approach aims to create user-centered designs that are intuitive, effective, and meet the needs of the people who use them.Reduced customer churn by 20%Work closely with internal teams to identify and drive critical projects in order to improve NPS and reliability metrics Show less

    • MiM-Essay

      Aug 2021 - now

      Developed and structured the complete user interface (UI) and user experience (UX) for GMAT tools for overseas students utilizing AI.Analyzed product data and user feedback, resulting in a 10% improvement in the overall user experience and a 5% increase in user retention.Worked closely with stakeholders to define product requirements, ensuring alignment with business objectives.Mentored and guided 2 junior product interns, facilitating their professional growth and empowering them to take ownership of the project Show less

      • Product Sales Head

        Aug 2024 - now

      • Manager, Customer Success (Premium)

        Aug 2023 - Aug 2024

      • Assistant Operations Manager (Overseas Education)

        Mar 2023 - Oct 2023

      • Product Team Lead

        Feb 2023 - Sept 2023

      • Customer Success Team Lead

        Mar 2022 - Feb 2023

      • Customer Service Associate

        Aug 2021 - Feb 2022

    • MentR-Me

      Aug 2023 - Aug 2024
      Product Development Manager

      Building MentR-Me Test Prep - GMAT/ GRE / IELTS / TOEFL Led a transformative GMAT test prep project from, increasing student engagement by 40% through AI-powered features generating a new sources of revenue.Conduct feasibility and impact analysis for product initiatives.Manage sprints, ensuring timely task completion and effective team coordination.Communicate the roadmap to stakeholders for better transparency and engagement.

    • Kraya AI

      Aug 2024 - now
      Product Sales Manager

  • Licenses & Certifications

    • Prompt Engineering for AI

      Udemy
      Aug 2024

    • Data Science

      Internshala
      Jun 2022
      View certificate certificate

    • Probability for Data Science

      Great Learning
      Sept 2021
      View certificate certificate

    • ChatGPT Prompt Engineering for Developers

      DeepLearning.AI
      Jun 2023

    • Agile Project Management

      Coursera
      Apr 2024

    • Sales: Closing Strategies

      LinkedIn
      Sept 2021
      View certificate certificate

    • Web Development

      Internshala
      Jul 2018
      View certificate certificate

    • The Ultimate MySQL Crash Course

      Udemy
      Jul 2022
      View certificate certificate

    • Lean Six Sigma Foundations

      LinkedIn
      May 2024
      View certificate certificate

    • IBM Product Manager Professional Certificate

      Coursera
      Jan 2023

    • Customer Service: Problem Solving and Troubleshooting

      LinkedIn
      May 2022
      View certificate certificate

    • Business Analytics in Excel

      Simplilearn
      Jul 2021

    • Data-driven Decision Making

      PwC
      Aug 2022

  • Volunteer Experience

    • Photographer

      Issued by So Delhi
      So DelhiAssociated with Niket D.

    • Volunteer

      Issued by Teamwork Arts on Oct 2017
      Teamwork ArtsAssociated with Niket D.

    • Volunteer

      Issued by EVENTBOT on Dec 2017
      EVENTBOTAssociated with Niket D.

    • Volunteer

      Issued by EVENTBOT on Dec 2017
      EVENTBOTAssociated with Niket D.