Medhavi Modi

Experience

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  AdTheorent

  Nov 2019 - Apr 2022

  Office Administrator

  - Information Security Officer - Develop and deliver information security training programs for employees to raise awareness about security best practices, policies, and procedures.- Conduct phishing simulations and other security awareness exercises to assess and improve staff readiness- Coordinated catering for meetings and group lunches.- Assisted in designing and implementing office policies and procedures.- Analyzed and improved internal processes to enhance office organization.- Monitored and maintained office equipment and supplies.- Supervised cleaning services and addressed building issues.- Managed building safety programs, including conducting fire drills and handling property management communications.- Oversaw office budgeting, vendor management, and procurement processes.- Collaborated with CTO and department heads to streamline processes and improve overall office efficiency. Show less

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  Dental Center of Jacksonville

  May 2020 - May 2024

  Office Manager

  - Oversee day-to-day operations of the dental office, including appointment scheduling, copayment collection, doctor schedule audits, and production tracking.- Generate, track, and analyze financial reports on a daily, monthly, quarterly, and yearly basis to assess production and collection performance.- Maintained a 95% collection rate by diligently reviewing and managing accounts receivable, following up on outstanding claims and patient balances.- Collaborated with the marketing team to devise targeted campaigns, utilized Google Analytics, SEO strategies, and ran social media ads to generate new patient leads across multiple platforms (Facebook, Instagram, Website).- Provided exceptional customer service by addressing patient inquiries, complaints, and billing issues promptly and effectively.- Managed the recruitment and termination processes, supervised and trained administrative staff, and ensured streamlined workflow and top-notch patient care.- Organized regular staff meetings, planned events, team outings, and conducted performance evaluations to foster team cohesion and professional growth.- Presented comprehensive treatment plans and financing options to patients, achieving a 94% acceptance rate.- Led the implementation of a new patient management system, resulting in a 25% increase in appointment scheduling efficiency. Show less