Zaina Sabhani

Experience

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  Intas Pharmaceuticals

  May 2009 - Jul 2009

  Summer Intern

  • Working with the Sr. Finance Manager on a new project undertaken by the company - Project Financing• Study how to start up a unit in a Special Pharma Zone (SPZ)• Getting approvals from government for starting up unit in SPZ.• Dealing with the cost aspect and funding of the project.

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  HDFC Bank

  Sept 2010 - Nov 2010

  Graduate Trainee

  • Handling customer requests or inquiries concerning services, products, billing and reports problem areas.• Responsible for improving customer retention through programs and services provided to the customer.• Assisted customers with opening accounts.• Utilize mechanized systems to initiate and complete service orders and handle customer requests.•Continually maintain working knowledge of all company products, services and promotions.•Helped in building new client portfolios by assessing their financial objectives.•Make recommendations according to customer’s needs on features and upgrades available•Cross selling financial products to inbound customers. Show less

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  ICICI Prudential Life Insurance Company Limited

  Nov 2010 - Nov 2011

  Branch Executive

  • Handling financial transactions on daily basis (FIN-OPS), to ensure timely receipt and banking of all instruments.• Handled branch distribution and operations functions• Handling customer requests, complaints, and queries and handling escalations.• Monitoring and continuously improving sigma scores.• Given inputs to improvise on service processes.• Generating business through walk-ins.• Coordinating with central Ops team to close all the service requests within dead line and avoiding escalations.• Reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications.• Compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies.• Claims handling and Investigation’s.• Cancelling insurance policies as requested by agents and customers, and verifying the accuracy of insurance records.• Process underwriting of documents. Chase any outstanding information required and update files accordingly.• Review individual applications for insurance to evaluate degree of risk involved and determine acceptance of applications.• Was working on retaining of customer who come with request for surrender and partial withdrawal of polices.• Understands and educates customers on account terms and alternate payment programs and methods. Show less

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  Al Khor International School (AKIS)

  May 2012 - Aug 2012

  Administrative Officer

  • Coordinating in completion of a variety of general office activities and provides support to the school administrator by performing various duties.• Assisting the Head of School with secretarial work as needed.• Using office equipment - Telephone, fax, photocopier, printer, office tools.• Work with the school administration to facilitate and organize materials and communications for school board meeting, parents –teachers meetings and committee meetings. • General office duties - Oral & written correspondence, filing, data entry, Keeping records, statements, organizing meetings, preparing agenda & taking minutes, organising training programs & schedules.• Worked independently & as a team member to achieve the goals and objectives.• To ensure all admissions in the school were captured in the system accurately and in a timely manner, I had to prioritize work to meet deadlines every month.• Assist and offer recommendations to the administrator regarding new administrative or Office procedures, information management, record keeping and retrieval systems.• Maximizing office productivity through proficient use of appropriate software application. Working on system application called Student Information Management System (SIMS) updating in the system students details, promotions, new tutor groups, changes of classes etc.• Coordinating projects related to central office functions (student grades, eligibility, attendance, fire drills, class pictures, student orientation, handbooks, etc) • Assisting the Administrators and teachers on daily schedule maintenance and setting appointments.• Events Coordination – Managing the bookings for MPR, sports hall, Community clubs, Bus bookings, Catering arrangements etc.• Updating the school calendar for events, school magazine and updating school webpage.• Assisting in reception carrying out intervention meeting and arrangements emailing/phoning the parents for Head of Department and Year Coordinators. Show less