Deep Enrich
Mayank Grover
Summer Intern
634 followers
Noida, Uttar Pradesh, India
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Skills
Project managementItil v3 foundations certifiedCmdbChange managementTeam managementItil service transitionConfiguration managementServicenowBmc remedyBfgCosmosAbout me
* 4 Years of diverse experience in Service Management for projects on the basis of ITIL Framework. * Expertise in Change Management, Configuration Management (CMDB), Problem Management, Service Now, Continuous Improvement, cross functional team co-ordination and Incident Management. * ITIL V3 Foundation Certificate in IT Service Management. * ITIL V3 Intermediate – Service Transition Certified.
Education
Sharda University
2010 - 2014Bachelor of Technology (BTech) Information TechnologyGreenfield Public School
2008 - 2010
Experience
Newgen Software
Jul 2013 - Aug 2013Summer Intern
HCLTech
Aug 2014 - Aug 2016Service Management | Change Coordinator |CMDB Admin Service Management | Change Coordinator |CMDB Admin
Senior Analyst
Mar 2016 - Aug 2016Graduate Engineering Trainee
Aug 2014 - Mar 2016
BT Group
Aug 2016 - Sept 2018Senior Change AnalystService Management | Change Coordinator |CMDB Admin| ITIL
HCLTech
Sept 2018 - Sept 2019Senior Technical Specialist
IHS Markit
Sept 2019 - Mar 2022Senior Change Management Consultant
S&P Global
Mar 2022 - nowStrategy & Governance Lead - ITSM
Apr 2023 - nowIT Project Manager
Mar 2022 - Apr 2023
Licenses & Certifications
Micro-Certification - Welcome to ServiceNow
ServiceNowFeb 2024- View certificate
Certified SAFe® 6 Product Owner/Product Manager
Scaled Agile, Inc.Mar 2024
- View certificate
Certified Scrum Product Owner® (CSPO®)
Scrum AllianceNov 2023 - View certificate
LLM/GenAI Content Creator
S&P GlobalMay 2024 - View certificate
CEO Recognition Q3 2024 Recipient
S&P GlobalOct 2024 - View certificate
AI Explorer
S&P GlobalMay 2024 - View certificate
LLM/GenAI Business Practitioner
S&P GlobalMay 2024 
ITIL Foundation Certificate in IT Service Management
AXELOS Global Best PracticeNov 2014- View certificate
Certified ScrumMaster® (CSM®)
Scrum AllianceMay 2022 ITIL Service Transition Certificate
AXELOS Global Best PracticeMar 2016
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