Laura Haass

Experience

• 

  McDonald's Corporation

  Jul 2008 - Dec 2010

  Crew member

  Demonstrated valuable one-on-one customer service techniquesCollaborated with a team of four to maximize drive-thru sales of 100 orders per hourRelayed orders to drive-thru at 40 seconds per orderImplemented techniques with closing team to complete work in less than half the allotted timeUtilized time management skills to work more than 30 hours per week while maintaining a 3.5 GPA as a full-time student

• 

  Walmart

  May 2011 - May 2013

  Sales Associate

  Served customers in Deli department, cooked and monitored hot food, cleaned and maintained area

• 

  Menards

  May 2013 - Jan 2014

  Paint & Wallcovering Assistant Manager

  Managed 4 employees to open and close the department effectively in allotted time frame dailyLed monthly team meetings which included new product presentation and knowledge assessmentOrganized overstocked products daily to continually rotate stock while helping customers in the departmentWorked in several different departments to develop product knowledge and management techniques while helping and selling to customers and stocking shelves

• 

  Walmart

  Feb 2014 - Oct 2014

  Cashier

  Assisted customers in final step of purchase process with friendly, inviting attitude in a quick, efficient mannerOperated and troubleshot register computer systemCleaned, organized, and stocked work areaMoney handling

• 

  Kohler Co.

  Mar 2015 - Jul 2016

  Reviewed, tested, and deployed an average of 70-80 email campaigns per month for over 20 businesses under the KOHLER familyKept scheduling calendar up to date within an Excel spreadsheetUploaded distribution lists and email campaign HTML codes to Klaviyo (Email Service Provider)Maintained multiple email sending lists of over 1 millionMade minor changes and updates to HTML coding for revisions: including table and div revisions, hidden characters, cell padding, and in-line stylingUpdated Email metrics reports (opens, clicks, browsing traffic, reading environment) for Project Managers and Marketing Analysts to make strategic decisionsWorked independently with business executives to develop strategic email plans Show less

  • Email Marketing Specialist

    Sept 2015 - Jul 2016

  • Data Entry Specialist

    Mar 2015 - Sept 2015
• 

  Kohler Co.

  Sept 2016 - Jul 2017

  Technical Communications Project Coordinator

  Collaborated with product engineer, marketing analyst, technical illustrator, and Codes & Standards analyst to publish plumbing product specification sheetsDeveloped professional communication tactics through coordinating and managing different departments and work areas through a large-scale projectTracked and effectively communicated my progression of work to executives

• 

  Heresite Protective Coatings

  Jan 2018 - Apr 2019

  Production Operator

  Clean and prepare industrial coils for coating processMaintain and manage work areaRequest repairs and innovative updates from maintenance departmentAssist team members in tasks within their processesOrganize projects based on shipping timelines provided by managementShift work priorities and assignments as needed

• 

  IKEA

  Jul 2019 - Jan 2024

  Provided and communicated a full remodel quote (planning, cabinetry, installation) for clients, which sold at 250% ROI compared to others on my teamPlayed a pivotal role in generating sales exceeding $200,000 through her effective planning and customer engagementConsulted with clients to improve their current kitchen situation based on storage needs and space available during several 2-hour appointments utilizing 20 20 design softwareExplained, in detail, the process of purchasing, what is expected as the buyer, and options available for financingDiligently and professionally logged project notes and documents into customer profiles using SalesforceDeveloped short scripts and email templates to consistently connect with clients during various steps in the remodel processCoached new employees on the ins and outs of the design software and best practices with clients to ensure the perfect remodelFollowed up with previous clients to ensure their purchases and installations were successfulBuilt a foundation of product knowledge through analyses, research, and hands-on learningOffered loyalty program, financing, and additional services to customers to provide a complete shopping experience Show less Interacted with customers to provide beautiful, functional solutions for their unique living situationsUsed software planning tools to allow visualization of their intended projectDeveloped new sub position with coworkers to fill and position informative documentation throughout the storeMaintained store appearance to improve the customer shopping experience by filling stock, making repairs, and reviewing new and discontinued productsAnalyzed stock levels using SAP-type software to ensure proper availability to customersCollaborated cross-functionally to develop and execute a customer workshopLed a team of eight coworkers to build a new, task-oriented position to ensure customer satisfaction Show less

  • Kitchen and Bath Planning Specialist

    Dec 2020 - Jan 2024

  • Complex Systems Active Seller

    Jul 2019 - Dec 2020
• 

  Epic Year Branding

  May 2024 - now

  Content Marketing Strategist