Jaren Farley

Experience

• 

  Fixtronics

  Aug 2015 - Mar 2017

  Technician

  Helping with both PC and Mac issuess from software to hardware While here I helped design advertisements in our company website using HTML for the language script and I was responsible for the positioning of certain media as well on the site. Helping customers with computer issues, desktop, laptop, software, trouble shooting and diagnostic.

• 

  Comcast

  May 2016 - Feb 2020

  Salesperson

  Worked as a promotional specializing in writing and promotional items on social media. Using sales force to help speed along the ordering process and to do the selling and retail side of the business while mobile I would assist customers with recovering passwords and using my directory to escalate customer's complaints to higher customer support agents of different tiers depending on what they need.

• 

  Wider Circle

  May 2020 - Apr 2021

  Data Entry Specialist

  • Job Title**: Data Entry Specialist• Job Description**:• Overview**: [Remote Contract position] A Data Entry Specialist plays a crucial role in ensuring the accuracy and integrity of data within an organization. They are responsible for inputting, updating, and maintaining data in various systems and databases. Attention to detail, speed, and accuracy are essential traits for this role.• Key Responsibilities**:• Data Entry**: Accurately input data from various sources (physical documents, digital files, spreadsheets) into the organization's databases or information systems.• Data Verification**: Verify the accuracy and completeness of data entries to ensure data integrity and consistency.• Data Cleaning**: Identify and rectify errors, inconsistencies, and duplicates in data to maintain a clean and reliable database.• Data Updates**: Regularly update and maintain existing data records to reflect changes or new information.• Quality Assurance**: Perform quality checks on data entries to ensure compliance with established data entry standards and guidelines.• Documentation**: Maintain records of data entry activities, including error logs, for reference and auditing purposes.• Data Security**: Adhere to data security and confidentiality policies to safeguard sensitive information.• Reporting**: Generate reports and summaries based on data entries as required by the organization.• Communication**: Collaborate with team members and other departments to clarify data-related queries and requirements.• Efficiency Improvement**: Suggest and implement process improvements to enhance data entry efficiency and accuracy.• Qualifications and skills• Data Entry Proficiency**: Strong typing skills and proficiency in data entry software and tools.• Attention to Detail**: Exceptional attention to detail is critical to ensure data accuracy.• Organizational Skills**: Ability to organize and manage large volumes of data efficiently.• Time Management**: Effective time Show less

• 

  Compucom

  Apr 2021 - now

  Information Technology Technician

  Provide technical support, including hardware and software diagnostic, troubleshooting, configuration, and replacement if necessary. Manage software installation and troubleshooting, focusing on Microsoft Windows 10, 11, and MS Office 365. Address voice and video network issues and offer mobile device configuration, training, and diagnosis. Conduct recovery testing to ensure system availability after outages. Ticket Management & Initiative-taking Support Manage ticket workflows, escalating unresolved issues promptly and keeping hardware inventory records. Document and track inquiries, ensuring prompt and proper responses. Set clear expectations with end users and follow up to ensure their satisfaction. Implement approved operating system enhancements and recommend modifications to reduce problems. Customer Service & Collaboration Deliver exceptional customer service with a customer-first mentality. Collaborate with other support groups to restore services and find and resolve computing problems. Alert colleagues and team members promptly when major problems are suspected.Physical Support & Professionalism1. Physically capable of carrying and handling endpoint devices and peripherals (~10 lbs.) while walking between support desks and colleagues' desks.1. Address cabling/wiring issues under desks.1. Interact professionally with colleagues, adhering to a business casual dress code. Show less