Syam Varma

Experience

• 

  Thomson Reuters

  May 2004 - Jun 2014

  - Business consulting during the entire presales phase- Understanding client business & work flow , requirement gathering and feasibility analysis , pricing and reference data coverage analysis , product demos and training sessions , support during data feed integration phase , post sales support- Provide market intelligence to Product Management & Business groups based on data usage analysis and help business retention- Facilitate product functionality enhancements and data coverage enhancement based on market demands. Show less Started my career at Reuters in the Corporate Actions group as a market analystPart of pilot batch of Global pricing and reference data presales support group launched by Reuters to support the growing business division.Promoted to senior market analyst role with additional responsibilities of ensuring that the team achieve the quality and timeliness targetsEscalation point of contact on data quality and timeliness issuesProviding training and guidance to new joiners in the team.Promoted to senior market analyst role with additional responsibilities of ensuring that the team achieve the quality and timeliness targetsEscalation point of contact on data quality and timeliness issuesProviding training and guidance to new joiners in the team. Show less

  • Product Specialist Investors - Hong Kong / South Korea

    Dec 2013 - Jun 2014

  • Product Specialist - Pricing and Reference Data (South Asia Region , North Asia)

    May 2011 - Dec 2013

  • Service Specialist - Asia Pacific

    Oct 2009 - May 2011

  • Various Roles : Market Data Analyst , Senior Market Data Analyst, Data Specialist

    May 2004 - Oct 2009
• 

  ICE

  Sept 2014 - now

  Managing and expanding ICE Fixed Income and Data Services customer base in the Pricing, Reference Data and Analytics business division across Asia Pacific - Work closely with the sales/account management team in analysing opportunity leads, qualifying, and scaling the requirements from Clients.- Being a project lead in managing the sales cycle which includes requirement gathering, understanding client work flow, coverage analysis including data quality analysis, product demonstrations for users at client site, answering questions on product functionality and content.- Undertake implementations and successful handover to post-sales support teams.- Identify up-sell opportunities and ensure revenue retention from existing client base. Undertaking client engagement activities- Single point of contact for client on product/content related queries/requirements.- Conduct training sessions to users at client site based on requirement.- Forge partnerships with client technology and business heads to keep abreast of their strategy and increase ICE Data Services’ product penetration- Periodical meetings with users/management at client site to gather feedback on content quality issues, product functionality issues, new requirements, competition threats.- Act as the project lead in market data integration projects which involve users at client site, data consultants, system integrators and software developers hired by clients in ensuring enterprise content feed gets smoothly integrated with client’s systems. Actively contribute towards product and content development strategy- Provide market intelligence to internal product management and content management groups on new data requirements from clients.- Provide results oriented knowledge sharing / training sessions internal stake holders on product and client service.- Actively contribute during brain storming sessions with business, product and content management groups on service improvement forums. Show less

  • Manager - Presales - APAC Pricing and Analytics Business Division

    Jan 2022 - now

  • Presales Team Lead (Asia Pacific) - Pricing and Analytics Business Division

    Apr 2020 - Dec 2021

  • Senior Product Specialist

    Jan 2019 - Mar 2020

  • Presales Consultant

    Sept 2014 - Jan 2019