BRIAN OBOTE OJOK

Experience

• 

  Nielsen

  Jul 2012 - Oct 2020

  I am responsible for working with the business to understand requirements, which can be obtained through leading business discovery sessions. Identify software and/or technology solutions to meet business requirements. Responsible for developing solution designs. Develop the software and/or direct other software developers to develop and deliver the technology solution(s). I also research software, tools, platforms that could be used to meet the global needs of Global Client Delivery business requirements across markets. Work with other Global Client Delivery technology teams to develop software solutions or learn new technology that could be used to deliver business value. Gain an understanding of Agile Software Development. Get an understanding of Development Operations as we think about how to support the deployed solutions.This is a Global role, which would provide visibility to the Global Business within Global Client Delivery. Show less Assigned to the Global Sales-force Service Automation Technology Team. This role is responsible for working with the Tech Team and the Market Leaders to Project Manage the implementation of the Sales-force Service Cloud in more than 80 global markets. Demonstrated good Project Management and Communication skills, acquired training on the Sales-force Technology, which includes the Client Community, Chat-bot, Live Agent, Smart Intelligent Skills-based and Queue-based Routing, Knowledge base for Self-service and SME development, and the Integrated Sales-force Lightning Platform. currently interfacing both with clients and internal staff to successfully deploy the technology. This project will deploy these services to approximately 2500 Global Client Delivery Staff, 8500 Ops Users and 400 Help-desk and Client Service Online users, in addition to global clients around the globe. The resource also be trained on the Agile Methodology and tools used for development, testing and deployment. Show less Eighteen months Leadership training program, rotations through different roles in preparation for leadership in the company,1. Worked alongside 5 other colleagues on the Ecollections project to have a proof of concept on image recognition for data collection, to measure time spent by auditors in an outlet and the improvements there in2. Exposure to the Reference Data team, and coding process involved, this doubled as a green belt project, with goal to improve the process using BPI tools, identified countries in which a deep dive was done, to be able to understand process but also identify where improvement can be done, resulting in a much improved process of coding with increased output of up to 40%3. Working withing the Nielsen BPI team on Knowledge management to improve how the team access, store and acquire knowledge already available within the team resources, this involved setting up a Knowledge management tool, to aide in the aforementioned activities Show less

  • Product Owner

    Jun 2019 - Oct 2020

  • Sales Force service Automation lead for Asia zone 2 Markets

    Jan 2019 - Jun 2019

  • GADP ASSOCIATE INPUT OPERATIONS

    Jul 2017 - Dec 2018

  • GREENBELT BUSINESS PROCESS IMPROVEMENT

    Jan 2018 - Jul 2018

  • HELP DESK AND TECH SUPPORT, MRES MOBILE RESEARCH.

    Jul 2012 - Dec 2017
• 

  NielsenIQ

  Oct 2020 - now

  In my role as an Engineer Client Products at Nielsen, I am dedicated to delivering high-impact solutions that empower our clients and drive business growth. My responsibilities include:• Product Development: Spearheading the development of client-facing products by translating client needs into technical requirements and collaborating with cross-functional teams to ensure successful implementation.• Innovation and Improvement: Proactively identifying opportunities for product enhancements, implementing improvements, and staying abreast of industry trends to ensure our products remain at the forefront of technological advancements.• Client Collaboration: Working closely with clients and client facing associates to understand their unique requirements, gathering feedback, and providing technical support to ensure a seamless client experience and ease for our associates.• Quality Assurance: Implementing robust testing processes to ensure the reliability and functionality of client products, resulting in a high level of client satisfaction.• Cross-Functional Collaboration: Collaborating with product managers, designers, and engineers to drive the successful delivery of client products, fostering a culture of innovation and excellence. Show less I am responsible for working with the business to understand requirements, which can be obtained through leading business discovery sessions. Identify software and/or technology solutions to meet business requirements. Responsible for developing solution designs. Develop the software and/or direct other software developers to develop and deliver the technology solution(s).I also research software, tools, platforms that could be used to meet the global needs of Global Client Delivery business requirements across markets. Work with other Global Client Delivery technology teams to develop software solutions or learn new technology that could be used to deliver business value. Gain an understanding of Agile Software Development. Get an understanding of Development Operations as we think about how to support the deployed solutions.This is a Global role, which would provide visibility to the Global Business within Global Client Delivery. Show less

  • Engineer, Client Products

    Apr 2021 - now

  • Product Owner

    Oct 2020 - Apr 2021