Anthony Bescoby

Experience

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  InHealth Intelligence

  May 2012 - Sept 2015

  Support Services, 1st Line IT Support & Customer Training Officer

  As a member of the Support Services department my role consisted of 1st line customer support in addition to 1st line IT Support. I was the first point of contact for existing customers who had questions or complaints and was tasked with exceeding customer expectations through every interaction. My role was extended into customer training with the purpose of that to be to train new and existing customers on systems we had created. I was tasked with showing clients not only how to use the system but how that would benefit them. My day-to-day duties included:- 1st Line Customer Support- 1st Line IT Support- Performing Customer Training on our in-house systems. These could range from 1 to 1 training over the phone or a conference call with 10+ customers. - Completing data exports from customers and loading into a database to be presented back to the customers- Writing training documentation for both internal and external use Show less

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  Morfitt Smith Ltd

  Sept 2015 - Mar 2017

  Sales Negotiator

  Sales Negotiator for the Morfitt Smith Crookes office, my role was to facilitate the successful completion of all instructed sales. My focus throughout was providing outstanding customer service, from the moment a client signed with us all the way through to the completion of the sale.My duties included:- Proactively selling properties instructed to Morfitt Smith- Ensuring clients were kept up to date with the progress of their sale with regular phone calls/emails/meetings- Conducting viewings on available properties- Proactively identifying new opportunities for the company and making contact through email/direct marketing/phone calls - Providing outstanding customer service for any customer that came into the shop, helping with any inquiries and trying to create a lasting impression/relationship- 1st Line phone support, this could range from answering questions on available properties to register for a mailing list but ensuring all customers have a positive experience when dealing with me- Conducting face to face meetings with clients to discuss progress or concerns Show less

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  Resolve IT Solutions Ltd

  Mar 2017 - Jul 2019

  Sales Coordinator

  As Sales Coordinator my role is Sales Support for our existing customers and Business Development to assist in growing the business through research and personal marketing. My role consists of:- Internal Sales Support. This can range from Microsoft Office 365 licencing to new hardware for our customers. - Business Development, connecting with business to see how Resolve can assist with their internal IT systems.- Ensuring all clients internal subscriptions are kept up to date- Proactively identifying potential clients and making contact with them to introduce them to Resolve- Work with marketing to create campaigns to assist with growing our Resolve brand- Creating new and interesting content/blogs for the company website Show less

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  UniHomes.co.uk

  Feb 2020 - Aug 2022

  Business Development Executive

  As Business Development Executive my role consisted of:- Making contact with potential partners via a range of sales techniques, this included cold calling, email marketing, face-to-face walk ins/meetings and a number of other marketing strategies. - Managing my 75 active clients to ensure all needs are met, targets are being hit and maximising income revenue for the company. This was done via regular phone calls, face-to-face meetings and email. - Unofficial 1st Line IT Support for the company as it grew, this included general problem solving, setting up new PCs, wiping old PCs to be re-used. Show less

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  View.com.au

  Dec 2022 - Aug 2024

  Account Manager

  Responsible for contacting & onboarding new customers to utilise View as an advertising platform.Key responsibilities• Identifying, researching, contacting and onboarding new customers via cold calling & email.• Interviewing & training new members of staff, implementing my sales/best practice processes.• Managing prospect list of over 2500 potential clients, adding as many agents as possible to View. Responsible for adding over 1500 of the 3000 new agencies from January to present.Achievements• Adding over 1500 new listing agents to View in an 18- month period• Achieving 120% over target each month during a period of key growth for the business (February – September). Top salesperson each month.• Implemented Salesforce usage into the business and trained colleagues on the best practice. • Introduced a sales process to ensure consistency across the business. Show less

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  View Media Group

  Dec 2022 - now

  Account Partner | Residential