Kason Eldred

Experience

• 

  SoftLayer Technologies, Inc.

  Apr 2007 - Mar 2013

  Data Center Supervisor

  While in the position of DC Supervisor for SoftLayer I managed a full team of server build technicians at the company's largest datacenter. I was responsible for handling high priority issues and completing site projects and tasks within strict timeframes. I was the highest point of technical escalation for issues within the datacenter and was responsible for provisioning, troubleshooting, and all maintenance work for the facility on my shift .

• 

  Cartika

  Mar 2013 - Jun 2017

  System Administrator

  As a Systems Administrator at Cartika I am responsible for maintaining and deploying physical servers, hardware upgrades, responding to on call emergency maintenance, providing solutions for new infrastructure, deployment and resolution to existing hardware issues, handling customers via phone, live chat, and in person, as well as troubleshooting network, backups, DNS, website, mail, OS, control panels (Hsphere and cPanel), security, and certificate issues

• 

  Armor Cloud Security

  Aug 2017 - Jun 2024

  Leading a team of highly skillful cyber security engineers to provide the best support possible.

  • Support Manager

    Feb 2019 - Jun 2024

  • Level 2 Linux Engineer

    Aug 2017 - Jun 2024
• 

  Rackspace

  Jan 2020 - Jun 2024

  Support Manager - US
• 

  Netgain Technology, LLC

  Oct 2024 - now

  Support Manager