Kason Eldred

Kason Eldred

Data Center Supervisor

Followers of Kason Eldred228 followers
location of Kason EldredSpringtown, Texas, United States

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  • Timeline

  • About me

    Customer Support Manager | Championing Customer & Employee Satisfaction | Cybersecurity Advocate | Passionate About Learning & Growth | Data-Driven Decision Maker | Optimizing Business Outcomes

  • Education

    • University of Maine at Presque Isle

      2023 - 2023
      Bachelor of Arts - BA Business Administration 4.0
  • Experience

    • SoftLayer Technologies, Inc.

      Apr 2007 - Mar 2013
      Data Center Supervisor

      While in the position of DC Supervisor for SoftLayer I managed a full team of server build technicians at the company's largest datacenter. I was responsible for handling high priority issues and completing site projects and tasks within strict timeframes. I was the highest point of technical escalation for issues within the datacenter and was responsible for provisioning, troubleshooting, and all maintenance work for the facility on my shift .

    • Cartika

      Mar 2013 - Jun 2017
      System Administrator

      As a Systems Administrator at Cartika I am responsible for maintaining and deploying physical servers, hardware upgrades, responding to on call emergency maintenance, providing solutions for new infrastructure, deployment and resolution to existing hardware issues, handling customers via phone, live chat, and in person, as well as troubleshooting network, backups, DNS, website, mail, OS, control panels (Hsphere and cPanel), security, and certificate issues

    • Armor Cloud Security

      Aug 2017 - Jun 2024

      Leading a team of highly skillful cyber security engineers to provide the best support possible.

      • Support Manager

        Feb 2019 - Jun 2024
      • Level 2 Linux Engineer

        Aug 2017 - Jun 2024
    • Rackspace

      Jan 2020 - Jun 2024
      Support Manager - US
    • Netgain Technology, LLC

      Oct 2024 - now
      Support Manager
  • Licenses & Certifications