Chelsi Ferguson

Experience

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  Express Scripts

  Jun 2014 - Jun 2017

  Promoted due to continuously exceeding department goals and expectations, and enthusiasm for continued growth and development. Created and trained associates on standard operational policies/procedures for consistency and improved productivity throughout the department. Facilitated on-site client meetings across the country to explain benefit designs and service enhancements Developed and implemented internal marketing communication plans to support collaborate and assess adequate prescription benefit designs and packaging for increased sales. Utilized data analytics to provide one-on-one/team consulting to the organization’s leaders and analyze development opportunities to increase client retention.

  • Client Services Agent II

    Dec 2014 - Jun 2017

  • Client Services Agent I

    Jun 2014 - Dec 2014
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  Reinsurance Group of America, Incorporated

  Jun 2017 - Sept 2020

  Analyzed data on more than 30 client files monthly to ensure Treaty compliance and updated monthly reports to identify trends and to verify data quality. Served as Subject Matter Expert and On-the-Job trainer for new hire associates, coaching to exceed department goals and objectives. Performed as primary contact and liaison between clients and various departments within the organization, building rapport and strong collaborative relationships. Resolved errors through data investigation and reconciled Gross-up, Suspense, and Policy Exhibit reports to ensure client business is within acceptable tolerances. Show less

  • Instructional Designer and Trainer

    Nov 2019 - Sept 2020

  • Administrative Services Specialist

    Jun 2017 - Nov 2019
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  Reinsurance Group of America, Incorporated

  Jul 2022 - Apr 2025

  Instructional Designer and Training Lead

  Collaborate with various stakeholders including business leads, subject matter experts, and management to develop needs assessments, course content, and overall training programs to support department and organizational goals. Design and facilitate instructor-led training, as well as online learning content for more than 500 employees across local and international offices. Lead and maintain project teams in which knowledge and skills can be leveraged through various training tasks and deliverables within local and international offices. Develop technical communications to support implementation plans and sustainability processes to support training and learning initiatives. Evaluate the delivery of content for peers, measuring adherence to the set course objectives and providing constructive feedback for improvement to ensure quality outcomes and support internal talent development. Show less

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  Federal Reserve Bank of St. Louis

  Aug 2023 - now

  Learning Experience Designer

  Designs and delivers impactful learning solutions to drive end-user adoption and elevate the learner experience. Collaborates cross-functionally to assess needs, develop training solutions, facilitate programs, and implement best practices that align with strategic goals.Partner with cross-functional teams, SMEs, and clients to assess business challenges, identify performance gaps, synthesize insights, and design targeted learning solutions (e.g., job aids, e-learning courses, recommendations) aligned with strategic goals.Facilitate strategic discussions with cross-departmental stakeholders to influence learning direction, communicate instructional recommendations, and guide adoption of solutions that support organizational change and development.Design innovative, learner-centered solutions in collaboration with internal teams and clients, leveraging tools such as Articulate 360, Vyond, Canva, and Captivate to deliver engaging and impactful learning experiences.Identify and mitigate learner and organizational risks by analyzing audience needs, organizational context, and delivery methods to ensure seamless implementation and successful adoption of learning initiatives.Research emerging industry trends and evolving learner needs to design and deliver innovative, technology enhanced learning solutions that drive engagement and performance. Show less