Charles Kinne

Experience

• 

  Hilton Worldwide

  Jun 2016 - May 2017

  Front Desk Agent

  • Receive guest requests and complaints and relay messages to relevant departments in order to ensure guest satisfaction.• Use OnQ POS system to check in/out guests, relay messages, trace packages, post various types of charges, and assign the proper rooms to the correct guests.• Maintain a cash drawer and balance each drawer out correctly to determine the money drop for the shift to accounting.• Provide concierge services using my vast knowledge of entertainment and local restaurants in the area to maximize guests overall stay in Providence.• Work and deal with guest complaints regarding renovation of hotel restaurant and guest rooms Show less

• 

  Weekapaug Inn Inc

  May 2017 - Jan 2020

  • Manage payroll of a 40 person front of house team in all five dining outlets, including the end of week pooling and distributing of tips.• Assist in all aspects of breakfast, lunch, and dinner reservations to control the flow of service using Open Table.• Active involvement in the planning and execution of 40+ person banquet events.• Lunch and Dinner Manager on Duty for two al-fresco dining outlets during high volume summer months, with a daily average of 100 covers. • Assist in the weekly ordering/receiving of beer, wine, liquor, and all front of house dry goods products in compliance with company budget. • Conduct perpetual inventory and organization of property beverage program for accounting.• Assist in on-boarding and training of associates in compliance with Forbes standards to a five star level, with the property reaching it’s five star goal in the Forbes Travel Guide 2020. Show less

  • Restaurant Manager

    May 2019 - Jan 2020

  • Manager in Training

    May 2018 - May 2019

  • Guest Relations Agent

    May 2017 - May 2018
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  Courtyard by Marriott

  Jan 2021 - Sept 2022

  Housekeeping Lead
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  Restaurant Chaval

  Apr 2022 - now

  Server