Hemant S.

Experience

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  Genpact

  May 2003 - Feb 2005

  Process Associate/Collection Specialist

  • Collecting on the delinquent accounts, engage the customer and solve problems.• Providing high standard of customer service to exceed customer expectations.• Meeting team and portfolio level targets, including Six-Sigma and Call Quality.• Meeting all Compliance Standards at the portfolio level.• Preparing reports on the daily and weekly basis.• Displaying the team wise comparison on different parameters.

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  British High Commission in India

  Mar 2005 - May 2007

  Visa Support Assistant

  • I was a part of the Risk Assessment Unit and as a part of the job description carried out authenticity checks on the documents submitted in support of the visa applications and maintain statistics on the checks conducted.• The supporting documents that I have verified during my tenure are bank statements, land deeds, employment letters for India/UK employer, invitation/funeral letters, sponsorship declarations, etc.• For every investigated case (whether fraudulent/suspect) a Document Verification Report was prepared and subsequently linked with each application as a hard copy and attached on PROVISO (the software in use).• To contribute to the overall efficiency of the Visa Department by ensuring applicants data is entered accurately, previous records are noted on the check sheet, details are checked according to profiles provided by RAU and maintain the agreed time of checking 15-20 cases per hour.• Performing timely and quality checks on the VISA application. Checks are performed on main database, local alert, data entry, and checking for any allegation received. Critical to quality are accuracy, precision, speed and customer centricity.• To make sure that after checks cases are made available to the Entry Clearance Officer as quickly as possible. Show less

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  Perot Systems TSI (India) Ltd

  May 2007 - Feb 2008

  Immigration Executive

  • I was a part of HR Operations engaged in resource deployment. I was responsible for end-to-end immigration process.• Ensuring employee and corporate compliance with immigration, labour, employment and tax legislation (in partnership with legal, tax and local HR).• I was involved in managing visa related services including planning, interpreting, and coordinating procedural activities with the consulates within the immigration regulations• Coordinate with employees and business heads regarding visa stamping for various countries• Provide Visa/Immigration expertise with an emphasis on Asia Pacific/Europe/US• Assist with the Global immigration program and provide related support to business operations with focus on key areas.• Managing immigration issues related to long-term international travel, expatriates, and permanent re-location for employees based in U.S./UK and other countries• Evaluating and improving the immigration processes to achieve operational objectives, maintain controls, budget, track and report immigration costs, and ensure compliance with legal and business requirements as well as effectively manage relationships with employees, business partners and outside counsel.• Proposing policy to the management and execution of the same to meet challenging business requirements.• Ensured that process and procedures are followed as per SLA’s and monitor them periodically and ensured that all challenges are addressed and resolved on the spot.• Interact with the lawyers to understand the process and requirements for the work permits to be processed Show less

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  Accenture in India

  Feb 2008 - Nov 2009

  Immigration Analyst

  • I was a part of the Finance team, mainly responsible for driving the Immigration Operation, Strategy and Compliance within the organization.• Been part of business operations group at Accenture India, I have well rounded exposure and understanding on business operations and delivery along with focused exposure on Global Mobility & Immigration aspects. • Established and maintained strong business relations with Foreign Embassies/Consulates & High Commission for Business Purposes. • Functional expertise and ability to successfully lead various international projects on Global Mobility & Immigration.• Responsible for ensuring Immigration and Visa related activities are performed in line with agreed SLAs.• Vendor Management - Immigration Lawyers, Relocation agencies, Travel Agents.• To maintain complete database of onsite employees with their visa validity to enable extension on time.• Broadcasting of latest updates on visa and immigration changes to employees.• Evaluating and improving the immigration processes to achieve operational objectives, maintain controls, budget, track and report immigration costs, and ensure compliance with legal and business requirements as well as effectively manage relationships with employees, business partners and outside counsel.• Prepare and organize, standardized, well-written, and error-free support/sponsor letters and respond to employee request for same in timely manner. Show less

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  Australian High Commission

  Nov 2009 - Aug 2018

  Visa Officer
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  University of Adelaide

  Sept 2018 - now

  • Senior Manager - Student Recruitment

    Jun 2023 - now

  • Senior Manager - Student Recruitment

    Jun 2023 - now

  • Senior Manager - Student Recruitment

    Jun 2023 - now

  • Manager - Student Recruitment (India)

    Sept 2018 - Jun 2023