Ryan Carnes

Experience

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  Knox County

  Jan 2003 - Jan 2023

  IT Systems Administrator

  -Designed/Developed/Implemented/Maintained all IT systems including but not limited to: TCP/IP Networking, Servers (Linux and Microsoft), Wireless, Workstations, Security Systems, SQL Server, Sharepoint, ADUC (Active Directory Users and Computers), Azure AD, DNS Content Filtering Solutions, and Print Management-Maintained/Monitored Microsoft, Linux, Google, Extreme, Avaya, Meraki, Apple OSX/macOS, FreePbx, Virtual Hosts (VMWare, Virtualbox, Citrix, RDP), and all technical systems district-wide.-Planned and maintained account security (MFA, Account Policies, System Policies)for over 900 staff and approximately 4500 students.-Primary operator/troubleshooter of Help Desk. Oversees all tickets and assists on elevated tickets from all technicians.-Primary engagement point of end users for positive problem resolutions. Electronically and personally communicated with all individuals in organizations about any and all technical projects facing the district.-Setup various SAML connections to third-party applications.-Setup/Maintained SCIM APIs for Google, Azure AD, and Linux Systems-Primary procurement manager for all technical purchases (Workstations, Network, etc..). Voir moins

• 

  Trace3

  Jan 2023 - now

  Public Sector Account Executive

  Results-driven Account Executive and Public Sector Specialist with 19 years of experience in IT systems, specializing in school networks. I am passionate about leveraging technology to enhance educational environments and empower students with the tools they need to succeed. My in-depth knowledge of the public sector landscape, coupled with my expertise in IT systems, allows me to create innovative solutions tailored to meet the unique needs of schools and educational institutions.Throughout my career, I have built a strong track record of driving revenue growth and fostering long-term client relationships. I excel at understanding complex customer requirements and translating them into actionable strategies that deliver tangible results. My deep understanding of school networks enables me to identify pain points and offer customized solutions that streamline operations, improve efficiency, and enhance overall performance.Let's connect and explore how we can work together to drive innovation and transform education through advanced IT systems. Voir moins