Kimberly Nicholas

Experience

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  Beyond Expectation Environmental Project

  May 2011 - Jul 2011

  Intern

  • Conduct workshops on environmental topics to primary school children from the Guguletu township• Research environmental topics and prepare lesson plans• Lead hikes for primary school children to Table MountainBeyond Expectation Environmental Project (BEEP) is an environmental organization conceived by young people for young people. The organization educates youth from previously disadvantaged backgrounds on environmental issues, while simultaneously providing the mentorship needed to help them tackle the many social problems faced in their communities. Show less

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  University of Kentucky

  Aug 2012 - May 2013

  Education Abroad Peer Ambassador

  • Act as first point of contact in advising students on their education abroad search • Conducting classroom presentations, and “First Step” information sessions and assist with on-campus Education Abroad Fairs and promotional events• Assisted in ensuring the “Resource Center” is orderly and well-stocked• Complied information for pre-departure materials for every country UK sends students• Assisted UK advisors with pre-departure and re-entry services for departing and returning students Show less

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  Clarion Hotel & Conference Center

  Sept 2012 - Aug 2013

  Front Desk Clerk

  • Register & process guests to their assigned rooms.• Accommodate guest requests.• Communicating with hotel staff on the status of guest rooms.• Up Selling guest rooms and promoting hotel services.• Handling cash payments.• Maintain a clean and neat front desk area.

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  KEI Abroad

  Jun 2013 - May 2018

  Regional Manager

  • Establish and maintain relationships with university education abroad offices in designated regions• Develops new affiliations with universities and education abroad offices• Manages direct enrollment programs in Ireland, Kenya, Tanzania and Thailand• Maintain student applications and enrollment documents, as well as, complete applications for the partner universities in Ireland, Kenya, Tanzania & Thailand• Maintain and improve relationships with partner universities in Ireland, Kenya, Tanzania & Thailand• Advise students about differences in academic systems and course registration at partner universities in Ireland, Kenya, Tanzania & Thailand• Advises students about culture, as well as, health and safety differences for studying abroad• Advises students on financial aid, loans, grants, scholarships and funding for study abroad• Implement and plan pre-departure, in-country and re-entry support for students studying in Ireland, Kenya, Tanzania & Thailand• Work in coordination with on-site directors and international student offices to ensure student's needs are met while abroad in Ireland, Kenya, Tanzania & Thailand• Developed a budget and planned the itinerary for a faculty-led program in Tanzania.• Worked in coordination with the onsite director to organize homestays, transportation across Tanzania for the excursions, on-site orientation and internship placements for 15 students• Oversaw and reorganized KEI's student ambassador program by creating a new handbook, developing procedures to follow and give ambassadors specific tasks and timelines to complete tasks in ambassadors• Represent KEI at study abroad fairs, campus information sessions and conference• Create marketing materials, general and customized• Managed social media accounts• Assisted in the launch of TerraDotta by developing questionnaires, materials submissions and signature documents.Created marketing materials for UK approved summer internship programs Show less

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  Aya Healthcare

  Apr 2018 - Nov 2018

  Account Coordinator

  Collaborated closely with agencies and recruitment teams to optimize candidate sourcing for vacant positions, ensuring a robust and diverse candidate pipeline.Effectively managed recruitment processes, coordinated with stakeholders, maintained accurate records, and addressed challenges as they aroseConducted meticulous pre-screening of candidates to ensure alignment with facility specifications and requirements, streamlining the selection process for hiring managers.Partnered effectively with Account Managers to present job opportunities to candidates, facilitating seamless communication and coordination throughout the recruitment cycle. Additionally, diligently tracked and managed the placement of traveling staff on-site, ensuring continuity of operations.Proficiently utilized technology to input job listings and meticulously maintained an up-to-date database of open job requests, extensions, and candidate preferences. Routinely documented changes, backfill requirements, and candidate interests to facilitate efficient workflow management.Ensured accuracy and completeness in all work order confirmations, meticulously detailing candidate assignments and pertinent information to facilitate smooth transitions.Demonstrated strong organizational skills by meticulously tracking and managing pre-start lists, promptly escalating any concerns or issues to the Account Manager for resolution, thereby ensuring a proactive approach to problem-solving and client satisfaction. Show less

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  Qualivis

  Nov 2018 - now

  Develop and maintain the strategic account plan, serving as the primary architect and owner of client-centric strategies aimed at enhancing relationships and driving business growth.Lead efforts in mapping all client contacts, tracking movement of stakeholders, and conducting proactive networking to strengthen engagement with key leaders.Identify opportunities to expand service lines, collaborate with subject matter experts for sales execution, and initiate executive business reviews to optimize business performance.Provide market trend analysis and actionable insights to align client strategies with market dynamics, ensuring competitive pricing and contract management.Monitor competitor activities and implement strategies to mitigate risks, including innovative programs such as conversion campaigns and virtual job fairs.Oversee technology adoption, customized service plans, and client reporting to meet evolving expectations and drive operational efficiency.Review NPS trends, facilitated improvements in response rates, and maintained visibility into operational performance to address challenges proactively.Implement innovative initiatives resulting in measurable outcomes and contribute to key metrics including service line add-ons, contact coverage, and contract modifications. Show less Oversaw daily operations and provided leadership to 2-6 program managers within assigned account group.Conducted regular 1:1 meetings, offered ongoing mentorship, and provided feedback to team members to enhance performance and support career development.Acted as an escalation point for program managers and served as a primary contact for day-to-day client interactions.Initiated performance management strategies and improvement plans for team members to optimize productivity and ensure adherence to client requirements.Built and maintained relationships with clients and internal stakeholders, facilitating effective communication and collaboration.Evaluated existing processes and recommended optimization initiatives to enhance workflow efficiency and client satisfaction.Provided guidance, hands-on training, and mentorship to program managers to promote effective desk management and customer service practices.Ensured comprehensive understanding of client needs and requirements through the development and maintenance of SOP documents and account-based training materials.Collaborated with strategic leaders and internal teams to implement change management processes aimed at improving customer experience and service delivery.Managed reporting of account-based assignments, FTE allocations, and PM headcount loads, ensuring accuracy and compliance with organizational standards.Tracked performance metrics and identified opportunities for team member development, promotions, and recognition.Approved, tracked, and planned coverage for team DTO/absences and leaves, ensuring seamless operations and adequate resource allocation.Key Achievements include optimizing resource allocation, meeting client KPIs, and improving internal feedback. Reduced overtime costs and enhanced data tracking through technology adoption. Collaborated on successful client projects, driving organizational growth. Show less Partnered with internal teams to manage open positions, maintaining strong relationships and communicating hospital needs.Ensured timely resolution of compliance issues and facilitated effective onboarding/offboarding processes for healthcare staff.Addressed traveler issues promptly, maintaining constant communication with account managers.Collaborated with team leaders on filling roles and maintained relationships with Partner Network suppliers.Collaborated with hiring managers to fill open positions promptly and responded to inquiries graciously.Communicated client process changes to senior management and built relationships with client managers.Gathered traveler evaluations and introduced service line offerings to meet evolving client needs.Maintained standard reports and completed data entry for new hires, verifying timekeeping and payroll records.Provided metrics and reports to clients and internal leadership, ensuring compliance documentation tracking. Show less

  • Strategic Director

    Oct 2022 - now

  • Regional Program Manager

    Jan 2022 - Oct 2022

  • Account Executive

    Nov 2018 - Jan 2022