John Paul Keller

Experience

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  Gold's Gym

  May 2013 - Feb 2020

  General Assistant

  • Managed daily operations by leading floor and front desk personnel, ensuring cohesiveteam performance and member satisfaction.• Coordinated the logistics of gym equipment and inventory, maintaining optimal stocklevels for uninterrupted facility functionality.• Facilitated a seamless operational environment, contributing to the overall efficiencyand service quality of the establishment.

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  Uber

  Nov 2016 - Mar 2020

  Uber Driver

  • Ensured optimal vehicle functionality by conducting routine equipment inspectionsand maintenance checks, adhering to safety standards and regulatory compliance forvehicle operations.• Utilized dispatch software to efficiently manage ride requests, navigate routes,and communicate effectively with passengers, demonstrating strong technologicalproficiency.• Provided high-quality service through active engagement with passengers, maintainingattentiveness to their needs, and exercising control over vehicle operations to ensure asafe and satisfactory travel experience. Show less

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  SC Vocational Rehabilitation

  Nov 2018 - Dec 2019

  Network and Server Support Training

  An 11.5 Month training course that teaches server and network support and administration in preparation for jobs in Network and Server administration jobs as well as tech support positions.

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  Cyber Solutions

  Mar 2020 - Oct 2022

  Information Technology Support Engineer

  • Provided efficient IT support, achieving resolution of hardware, software, email, andnetwork issues within 30-minute timelines, ensuring minimal downtime.• Utilized ConnectWise Manage, Automate, and Remote to deliver effective solutions toa diverse client base.• Employed advanced IT troubleshooting tools and methodologies to enhanceoperational efficiency across multiple technical domains

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  Solutions ITW

  Oct 2022 - Oct 2023

  Information Technology Management

  • Managed client accounts, facilitating effective communication between externalIT/business units and internal support teams, resulting in efficient issue resolution.• Contributed to improved service delivery by providing both scheduled and on-demandclient support, ensuring customer satisfaction.• Maintained system performance and streamlined documentation processes throughproficient use of Remote Monitoring and Management (RMM) software andOpenAPI.

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  FITNESS SUPPLY INC.

  Dec 2023 - May 2024

  General Utility Worker

  • Provide IT support for warehouse operations, improving system efficiency andminimizing operational disruptions.• Operate and maintain heavy machinery, ensuring adherence to performance standardsand safety regulations.• Handle yard maintenance and forestry tasks, exhibiting flexibility and adaptability tofulfill a range of operational requirements.

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  SNI Companies

  May 2024 - now

  Senior System Administrator

  • Overaw the translation of complex business needs into technical requirements, ensuringthe architecture, implementation, and maintenance of IT solutions, while managingvendor relationships and providing advanced support across Windows environments,network infrastructure, O365, and unified storage systems.