Shridhar Padala

Experience

• 

  DPS eastern : Client - Tata Steel

  Oct 1999 - Oct 2000

  Software Engineer

  As a team member of the IT software development team of Tata Steel’s Cold Rolling Mill (CRM) project, developed and coded hundreds of front end monitoring and reporting screens using Oracle Forms/reports and backend Oracle Database.

• 

  SQL Star International

  Nov 2000 - Jul 2001

  Senior Software Engineer

  - “Project / Module leader” for 2 large projects for large clients doing Modeling, designing, developing and implementing.- Extensively written PL/SQL codes for payroll project and designing the front ends with Oracle Forms and using Oracle database as back end.- Instrumental in Web based project migrating client server applications/data to web based infrastructure.

• 

  Oracle

  Jul 2001 - now

  APAC Customer Success is strategically positioned and aligned across the customer lifecycle. From ideation and strategy, to orchestration and implementation, we provide services to ensure our customers' long-term success with their Oracle cloud investment. By combining vision and action, we make cloud happen. - Central to Oracle's Incident/Problem management strategy , Service Delivery, Escalation Management and executive communication.- Trusted advisor to targeted customers in the region on Services , Solutions, Product issues and Support matters. - Expert of Major Incident/Problem management, Stakeholder communication and War room skill in the technology space. - New product release readiness for major Oracle product releases(databases, Middleware and acquired products)- General liaison between Engineering teams and Support for issues related to new releases.- Direction and representation for technologies teams for Patchsets, new releases, new products, mergers and acquisitions, product enhancements, support policies. - Product Support management for Oracle development tools product(Oracle Forms/Reports/SQL/PL-SQL/Middleware application server etc) area for global customer base.- Hiring/Mentoring Technical support staff.- Level2/3 technical support to Oracle customers globally on the product issues ,identifying product bugs and liaison with Engineering to get fixes for customers. Provided L2/L3 technical support to Oracle customers globally on the product issues , raised product bugs and worked with engineering teams to get fixes for customers.

  • Customer Success Assurance Director- APAC SaaS Cloud Escalations

    May 2017 - now

  • Critical Technical Accounts Sr. Manager - Product Support Division

    Jul 2008 - Apr 2017

  • Product Release Readiness Manager

    Sept 2006 - Aug 2008

  • Product Support Team Lead/Manager

    Sept 2004 - Sept 2006

  • Senior software engineer

    Jul 2001 - Sept 2004