Dave Oliva

Experience

• 

  Comprised LLC

  Sept 2013 - Jan 2016

  Web Designer & Developer

  During my time with Comprised LLC I was able to work with theming on Drupal CMS platform. Updating regions and content websites. Programming with PHP, HTML, CSS and JavaScript. Also used Aegir Hosting system to maintain Deployment of Drupal websites.

• 

  Belize Telemedia Limited

  Jul 2017 - Aug 2018

  As a Field technician my main role was to fix faulty phone lines either Copper or Fiber. I also had to do internet installation and troubleshooting. As a Designer at Belize Telecommunications Limited I worked designing FTTH proposals prior to installations. I was trained for Fiber optics installation as well as designing Physically hardware to virtual so they can be used with Software.

  • Field Technician

    Aug 2017 - Aug 2018

  • Designer

    Jul 2017 - Jun 2018
• 

  Talech

  Nov 2018 - Jun 2020

  Product Support Technician

  As a Product Support Tech I had to take inbound calls as well as emails and chat. We worked mainly with Apple products for the POS applications. Troubleshooting was done daily with Credit Card readers configuration as well as Apple products. Website backend interface configurations to update customers accounts or their own websites distributed by the Company.

• 

  Dealer Spike LLC

  Feb 2021 - Nov 2021

  Technical Support

  Customer support at Dealer Spike included Inbound calls as well as Remote Accessing Customers computers to make configurations regarding the POS application. I also had to do Data entry on the database. MySQL was necessary to run queries while troubleshooting errors customers had reported. Support was also provided on how to use the POS application when customers got stuck.

• 

  Ergeon

  Feb 2022 - Jul 2022

  Customer Service Representative

  At Ergeon I took inbound calls to support customers when they had to connect to their Specialists. I worked sending emails to customers. Troubleshooting reported issues by customers. Resolving escalated communications necessary to move forward with ongoing projects.