Zachary Allen

Experience

• 

  Digital Federal Credit Union

  Nov 2015 - Feb 2019

  Duties-Taking charge of a list of approximately 900 members over 2 months delinquent, attempting to contact them and find solutions for their situation over the course of every month.-Handling approximately 100 calls per day, comprising of business to consumer and consumer to business calls-Co-ordinating email blasts to our members by email if phone calls are unsuccessful-Helping members find payment plans that work for them to resolve delinquency, or finding ways we can modify loans on a short term to help them get back on track.-Reviewing accounts for patterns of causes of delinquency, and reporting them to management in an attempt to counter issues before they become worse. Show less

  • Collections Agent

    Jun 2017 - Feb 2019

  • Information Center rep

    Nov 2015 - May 2017
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  AllCare Plus Pharmacy

  Jun 2019 - Nov 2022

  Care Manager

  Duties:Handled inbound and outbound calls to and fromprescribers, patients, pharmacies and insuranceproviders- Provided comprehensive education to above callers abouteither their medications or the programs we offer toassist with the distribution of the medication- Enrolled patients in assistance programs for theirprescriptions as needed- Checked with pharmacies on the status of medicationshipments- Followed up with prescribers on received prescriptions Show less

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  MEDITECH

  Nov 2022 - Jun 2023

  Interoperability

  - Handled inbound calls and support tickets fromcustomers- Researched internal documentation to find solutions toproblems presented- Provided proposals to solve customer issues, andimplementing them when approved- Requested sales quotes for customers when new softwareis requested- Made regular check-ins with customers regardingongoing testing and implementation of new software

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  MEDITECH

  Feb 2024 - Jan 2025

  SaaS Client Service Specialist
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  SharkNinja

  Jan 2025 - now

  Customer Service Specialist