Austin Crouch

Experience

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  ShopRite Supermarkets

  Feb 2017 - Aug 2017

  Cashier

  ▪ Provided exceptional customer service by greeting and assisting customers, answering questions, and resolving issues promptly and courteously.▪ Operated the cash register with accuracy, processing payments, handling cash, and ensuring a balanced cash drawer at the end of each shift.▪ Scanned and bagged merchandise efficiently, demonstrating attention to detail and product knowledge to assist customers with their purchases.▪ Maintained a clean and organized checkout area, including the cleaning of conveyor belts, countertops, and payment terminals. Show less

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  Natural Vet for Pets P.C.

  Jun 2018 - Sept 2018

  Veterinary Technician

  ▪ Assisted in the examination, diagnosis, and treatment of animals, ensuring their well-being and comfort throughout their stay at the clinic.▪ Administered medications, vaccinations, and treatments as directed by veterinarians, maintaining records of patient histories and treatment plans.▪ Engaged with clients proactively by efficiently scheduling appointments, conducting timely follow-ups to ensure optimal care, and clearly explaining cost estimates for treatments and services.▪ Provided daily care to in-patient animals, maintaining a clean and sterile environment to safeguard the health of patients, staff, and clients. Show less

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  Dunkin'​

  May 2021 - Nov 2021

  Crew Member

  ▪ Achieved high standards of customer service during high-volume, fast-paced operations; resulting in the store receiving over 95% perfect customer satisfaction reviews each month.▪ Utilized POS systems to efficiently process customer orders, proactively engaging with customers to build rapport and identify opportunities to upsell. This resulted in increased customer loyalty, repeat business, and revenue growth.▪ Streamlined morning preparation processes to complete tasks for food and beverage stations, baked goods, display cases, and health and safety checks in under 30 minutes, providing a more efficient start to each day.▪ Assumed responsibility for weekly inventory checks of store products and verifying the accuracy of incoming shipments. Show less

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  Diabetic and Prescription Center

  May 2022 - Dec 2022

  Pharmacy Technician

  ▪ Efficiently managed high call volumes, providing excellent customer service resolving prescription, billing, and delivery issues.▪ Demonstrated technical proficiency by assisting coworkers with computer and printer issues and setting up POS systems.

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  FedEx Ground

  Feb 2023 - May 2023

  Warehouse Package Handler

  ▪ Efficiently sorted an average of 180 packages per hour, ensuring speed and accuracy of deliveries.▪ Safely loaded and unloaded delivery trucks, optimizing space utilization while adhering to FedEx safety protocols.▪ Operated various material handling equipment, including conveyor belts, tugger carts, and pallet jacks.

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  Hudson Software Corporation

  May 2023 - Jun 2024

  Technical Support Agent

  ▪ Achieved a 95% first-call resolution rate by providing phone and email support to a client base of 20,000 users.▪ Resolved diverse issues - including hardware, software, browser compatibility, authentication, and user inquiries.▪ Documented customer interactions using ServiceNow - creating detailed tickets containing contact details, troubleshooting steps, problem resolutions, third-party escalations, and ticket specifics.▪ Proactively conducted thorough reviews of all pending tickets, identifying unresolved issues within the team and following up with customers, resulting in the timely closure of all support tickets by the contract’s end. Show less

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  SmartSource Technical Solutions

  Jun 2023 - Apr 2024

  IT Field Service Technician

  ▪ Delivered on-site IT support, specializing in hardware and software migrations and installing, configuring, and troubleshooting desktops, network printers, and peripherals.▪ Performed networking equipment swap and upgrade in live environments, providing same-day resolution. ▪ Utilized existing network infrastructure to allocate networking resources, including IP addresses and subnet masks.▪ Facilitated communication between the client and technical teams, ensuring deliverables meet client expectations. Show less

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  Hudson School District

  Jun 2024 - Oct 2024

  IT Technician

  ▪ Acted as the primary contact for students and faculty across 5 schools, resolving over 250 support tickets.▪ Managed the imaging and upgrading of over 4000 devices to Windows 11, ensuring each device was fully operational and met end-user requirements.▪ Organized switch closets, installed and routed Ethernet cables for new equipment, and terminated wires in wall mounts and patch panels; ensuring switch ports were enabled and configured correctly.▪ Installed projectors, smart TVs, security cameras, intercoms, desktops, phones, and access points, ensuring necessary software and drivers were installed; provided end-user training on new technology.▪ Managed Active Directory accounts, handling account unlocks, password resets, and other user support tasks.▪ Conducted endpoint management through Microsoft Intune and asset management system, working closely with the system administrator to resolve issues related to device enrollment, app deployment, and automated updates.▪ Tested new software, system patches, and OS images to ensure seamless functionality for the end users.▪ Deployed and upgraded hardware as needed, coordinating with vendors to manage repairs and replacements.▪ Collaborated with other technicians to perform software and hardware installs; fostering team knowledge-sharing. Show less

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  Connection

  Oct 2024 - now

  IT Operations Specialist