Cindy Augustine

Experience

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  Bridgestone Firestone

  Jan 1985 - Jan 1995

  Credit Extender

  Credit Card Processing, Credit Reporting and Collections

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  Nature's Sunshine Products in Colorado

  Jan 1998 - Jan 2001

  Sales

  Sales of natural products for a healthier lifestyle.Alternative medicineCertified Herbologist

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  Bill Doraty Kia

  Jan 2009 - Jan 2010

  Office Administrator | Sales & Marketing Support

  Managed administrative duties with auto sales environment. Provided exceptional customer service and built strong relationships with customers, dealers, and vendors.► Elevated brand awareness by directing customer traffic, answering phones, and fielding product and service-related questions.► Maintained accurate records by entering data for BMV licensing, checking in new vehicles, and preparing dealer jackets.► Fostered customer sales and retention through administrative and sales support. Show less

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  Nowak Tours

  Nov 2010 - Jul 2020

  Tour Coordinator | Project Manager | Client Relations | Account Manager

  Travel agent and tour designer for adults and secondary educational institutions.Planned and managed all travel itineraries and activities for student educational tourism. Managed special needs of diet/allergies, physical disabilities, other special requests, and emergency situations including security. Developed database of travel needs used by department.Project Management & Event Planning► Delivered 100+ annual group trip projects with up to 350+ student attendees each, by developing, implementing, and tracking project plans.► Met project milestones and deadlines using strong organizational skills and attention to detail.► Successfully managed varying budgets by analyzing data on travel costs and destinations.► Optimized teams of up to 100+ vendors, by sourcing new partners, negotiating contracts, and building long-lasting and favorable relationships.Client Relations & Account Management► Achieved strong client retention by proactively finding solutions and building strong relationships.► Delivered stress-free and enjoyable experience for clients through creative issue resolution, and by injecting positivity into challenging situations.► Provided clients with accurate and up-to-date tour information through detailed research.► Elevated customer experience by motivating and encouraging 12 internal tour co-workers, and 80 external tour managers, to provide exceptional customer service. Show less

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  Actively Seeking New Opportunities

  Sept 2020 - now

  Project Manager | Account Manager | Office Administration

  Energetic project manager with 10 years’ experience building teams to deliver large travel programs on-time and within budget. Organized office administrator providing sales support within a wide variety of industries.Engaging account manager who provides impeccable service, builds strong client relationships, and attains high customer retention rates.Inspiring leader who motivates co-workers and vendors to perform at high levels, inspires loyalty, and injects fun and enthusiasm into the workplace.Environmentally conscious professional passionate about sustainable farming, conservation, watershed preservation, and hydroponics.Key Competencies:► Project & Program Management: Project Planning | Resource Scheduling | Budget Management | Risk Management | Issue Resolution ► Event Planning: Vendor Management | Contract Negotiation | Group Planning & Scheduling | Security | Strategic Partnership Development► Sales: Key Account Management | Sales Support | Customer Presentations | Client Retention | Problem Solving | Customer Experience & Relationship Building► Technology: Microsoft Office – Word – Excel - Access► Personal Attributes: Excel in Fast-Paced Environments | Organized | Detail-oriented | Self-directed | Positive Show less