Chad Buchen

Experience

• 

  Wisconsin Army National Guard

  Nov 2000 - now

  Sergeant First Class, Area Operations Manager

  Managed weekly work schedules for 40 individuals on three work shifts, and developed the unit’s maintenance operating procedures.Implemented process improvement plans that reorganized and standardized units’ equipment inventory cages, resulting in a decrease in wasted man-hours and monthly supply reviews.Conducted training for 30-40 persons on various topics, provided quarterly developmental reviews, and wrote annual reviews for up to 20 subordinates.

• 

  Foodliner

  Sept 2010 - Apr 2014

  Fleet Manager

  Conducted driver and equipment monitoring and scheduling throughout the United States, Mexico, and Canada, and brokered 100 Ingredion Inc freight orders daily.Developed a process improvement plan that resulted in a 30% reduction of overlooked issues and coordinated with operations staff to evaluate all tractor and trailer repair work to identify cost savings areas.Processed weekly driver payroll detention compensation requests, researched 100+ customer detention bills per week, and ensured accurate hourly billing. Show less

• 

  United States Department of Defense

  Dec 2014 - Sept 2015

  Program Assistant

  Reviewed and analyzed Yellow Ribbon event attendee’s travel vouchers, verified travel vouchers paid to event attendees, and created and processed over $10K in travel payments.Uploaded attendance rosters and customer event evaluations onto Yellow Ribbon’s EventPlus internet system, conducted inventories quarterly on supplies, and communicated with internal and external customers.

• 

  UNITED STATES DEPARTMENT OF VETERANS AFFAIRS

  Sept 2015 - Sept 2017

  Program Analyst

  Processed and analyzed insurance claims to offset veteran insurance co-payments, audited customer accounts daily, and generated veterans' account refund vouchers.Accomplished monthly geographic patient account refund reports, responded to internal customer intranet and email refund requests, and initiated training material revision plan.

• 

  Ruan Transportation Management Systems

  Sept 2017 - May 2021

  Fleet Supervisor

  Managed daily and weekly work assignments for 30 semi drivers, monitored loads using various fleet management systems, and processed weekly payroll.Scheduled and issued purchase order payments for preventive maintenance on over 40 pieces of equipment.Wrote the regional process improvement plan for reducing driver over speed events, which resulted in lowering the operations score from over 100 down to lower than 20.Reviewed driver DOT logs, violations and scheduled driver physicals and random drug tests, while providing quarterly driver safety and training meetings.Processed new driver hire documents, including I-9 verification paperwork. Show less