Sachin Tiple

Experience

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  Tata Business Support Services Limited

  Jan 2004 - Jan 2006

  Quality Analyst

  Monitor Call for Data Services Call centre Executives.Maintain Quality of call by providing feedback to Customer Servie AgentsCreate Reports and show trend of each Team Leaders.

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  Emirates NBD

  Apr 2006 - Jul 2008

  Customer Service Representative

  Project Name : Mobile Services. Client : du Emirates Integrated Telecommunications Company.Company : Emirates Bank, DubaI, UAE.Duration : Apr 2006 to Jun 2008Emirates Role : Customer Care ExecutiveClient Role : Quality Analyst.du offers fixed and mobile telephony, broadband connectivity and IPTV services to individuals, homes and businesses, and carrier services for businesses.du launched its own mobile service with call tariffs almost identical to those of Etisalat, thus eliminating any possibility of price competition between the two providers. • Performed UAT for Siebel and BSCS for Telecom process.• Provided project turn-around expertise at the customer site with emphasis on regaining customer confidence.• Creating and maintaining reports in Excel that allows company to get information on daily basis.• Preparing and submitting monthly performance reports to senior management.• Personalizing new MIS requirements from operations perspective as required for accurate business information. Show less

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  Syntel

  Oct 2008 - Nov 2012

  • Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning. Analyzing business scenarios of the application.• Provided delivery management to ensure customer satisfaction and reference-ability.• Involved in all phases of SDLC and providing key inputs during the Analyze and RBT calls from the Business point of View. Involved as Business System Analyst (System Assurance) for the SSP, VR, CSP Application.• Preparation of Systems Assurance Deliverables like Test Approach, High Level Business Test conditions preparation and Walkthrough to the Business, Preparation of Test Data needs, UAT Test conditions, UAT execution, Risk Memo and Providing Sign-Off to Business.• Involvement in Vendor/Partner testing.• Prepared Test Plan and Weekly Status Reports• Involved in Internal and External review of the test conditions• Involved in doing Equip (QMS for Syntel) activities for the project• Logging and tracking defects using Quality Center. • Attend Daily Status call with clients.• Interacting with the Client Managers for capacity planning and resource back up and schedule interviews.• Participating strategy meeting and periodical business meetingAmerican Express Servicing Portal (AESP) is an application used by the Customer Care Professionals of American Express to service its US Based Customers. Microsoft certifies AESP as the biggest application ever developed in .NET. This application handles data fetched from over 25 different systems, through more than 30 interfacing systems. Show less Client : RelianceDuration : Oct 2008 to Apr 2009Syntel Role : Executive KPORole : Project ManagerRoles and Responsibilities:• Responsible for tracking daily performance metrics of the associates Data Analysis (RCA), Maintaining Timesheets, preparing Reviews (weekly & monthly)• Direct interaction with the Business for any updates and changes in the system• Focusing on stabilizing the process and meeting customer expectation.• Providing performance feedback to the associates (daily, weekly and monthly)• Internal Quality Audit (weekly). Show less

  • Project Lead

    May 2009 - Nov 2012

  • Executive KPO

    Oct 2008 - Apr 2009
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  Syntel Inc

  Nov 2012 - Mar 2018

  Client : First Tennessee BankDuration : Aug 2017 till March 2018Atos Syntel Role : Project ManagerGeography : Memphis, USA Client Role : Test Manager/ See Test AdminRoles and Responsibilities:• Responsible for E2E testing for D3 Banking Products and provide sign off.• Responsible for contract negotiation and SOW• Act as liaison between client and offshore team.• Responsible for data flow testing of Capital Bank to First Tennessee Bank.• Responsible for availability of mobile lab for both onshore and offshore mobility testing• Responsible for configuring mobile lab using See Test as product and configuring private cloud in First Tennessee Bank Network.Technology and tools: See Test Cloud, See Test Automation, UFT, Data Stage, Soap UI, Confluence, ClaritySuccessfully implemented the project for retail bank product not limited to:• Retail Online Banking• Mobile App Testing• Fingerprint Authentication Testing• Face detection Testing• Zelle Integration Testing.• Bank Merger Testing. Show less Client : American ExpressDuration : Nov 2012 till Aug 2017Syntel Inc Role : Project ManagerGeography : Phoenix, USA Client Role : Scrum MasterRoles and Responsibilities:• Facilitate look ahead meetings with product owner and business partners to provide them with requirements or designing the product and release backlog of Machine Learning Algorithm onBigData environment• Responsible to facilitate various Agile ceremonies includes and not limited to-o Release Panningo Sprint Planningo Daily Scrum Meetingo Look ahead meeting or Release refinement meetingo Sprint Reviewo Sprint Retrospective• Involve in project estimation and Statement Of Work• Coach team on Agile• Managing E2E invoicing and financial work and coordinating with various teams for their project set up and financial forecasting• Co-ordinate with several teams for data ingestion in Data Lake, from Data Lake to use case area and from use case area to hadoop environment and then to Kognitio layer so as to have data available for Tableau reporting• Coordinating with all the teams involved in the projects and make sure things are delivered as per timelines• Maintaining documentation on Sharepoint and take appropriate approvals• Resource management and work with vendor partners on financial negotiations and to help them create Statement of Work• Look after SDLC PM Tool - Clarity and Rally. Technology and tools: Big Data Technology stack, Spark, Machine learning. Python, Tableau.The SPOT Platfom.• Translate the international language text powered by google.• Derives meaning from textual data (ex. Survey, chat, etc.) via classification to themes utilizing machine learning algorithms• Quantifies unstructured data: Avoiding the need to directly read each text to intuit findings. For aggregation and Enabling trending. Google API Integration.• Delivers insights via Tableau, maximizing reuse and minimizing ongoing maintenance. Show less Client : American ExpressDuration : Nov 2012 till Aug 2017 Atos Syntel Role : Project ManagerGeography : Phoenix, USA Client Role : Scrum MasterRoles and Responsibilities:• Facilitate look ahead meetings with product owner and business partners to provide them with requirements or designing the product and release backlog of Machine Learning Algorithm onBigData environment• Responsible to facilitate various Agile ceremonies includes and not limited to-o Release Panningo Sprint Planningo Daily Scrum Meetingo Look ahead meeting or Release refinement meetingo Sprint Reviewo Sprint Retrospective• Involve in project estimation and Statement Of Work• Coach team on Agile• Managing E2E invoicing and financial work and coordinating with various teams for their project set up and financial forecasting• Co-ordinate with several teams for data ingestion in Data Lake, from Data Lake to use case area and from use case area to hadoop environment and then to Kognitio layer so as to have data available for Tableau reportingGlobal Marketing and Measurement (GMM) project represents the culmination of releases, launching aggregates and advanced visualization for tracking the Customer Engagement Funnel for all of the DOE offers. This project marks a big shift in the delivery of advanced analytics and visualization, while Technologies built the core data platform and aggregates to enable the self-servicing, the visualizations are being developed by the business capabilities team leveraging Tableau. The scope of this project involved sourcing data from Source system and then building and exposing the aggregates via Tableau, as well as enhancing the existing reporting API. Building New API on Data Mart to satisfy Merchant facing reporting needs. Show less Client : American ExpressDuration : Nov 2012 till Dec 2015 Syntel Inc Role : Project ManagerGeography : Phoenix, USA Client Role : Scrum MasterRoles and Responsibilities:• Facilitate look ahead meetings with product owner and business partners to provide them with requirements or designing the product and release backlog of BigData environment• Responsible to facilitate various Agile ceremonies includes and not limited to-o Release Panningo Sprint Planningo Daily Scrum Meetingo Look ahead meeting or Release refinement meetingo Sprint Reviewo Sprint Retrospective• Involve in project estimation and Statement Of Work• Coach team on Agile• Managing E2E invoicing and financial work and coordinating with various teams for their project set up and financial forecasting• Co-ordinate with several teams for data ingestion in Data Lake, from Data Lake to use case area and from use case area to hadoop environment and then to Kognitio layer so as to have data available for Tableau reporting• Coordinating with all the teams involved in the projects and make sure things are delivered as per timelines• Maintaining documentation on Sharepoint and take appropriate approvals• Resource management and work with vendor partners on financial negotiations and to help them create Statement of Work• Look after SDLC PM Tool - Clarity and RallyTechnology and tools: Big Data Technology stack Tableau.Digital Wallet will deliver the Specific Reporting and tool selection in multiple phases. Leveraging and architecting information repositories to bring Strategic MIS and Analytic knowledge. Below are the objective achieved through this project.Self-Serve Capability: - Ability to access and deep dive current reports.Empower Analytics: - Provide direct access to data for power users using statistical and report development tools. Show less

  • Project Manager

    Aug 2017 - Mar 2018

  • Project Manager

    Jan 2016 - Jul 2017

  • Senior Consultant

    Nov 2012 - Dec 2015

  • Senior Consultant

    Nov 2012 - Dec 2015
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  Syntel

  Apr 2018 - Feb 2019

  Senior Consultant

  Client : First Data Corp.Duration : Apr 2018 till Jan 2019Atos Syntel Role : Project ManagerGeography : India Pune Client Role : Project Manager/ Scrum MasterRoles and Responsibilities:• Follow First Data Corp policies, procedures and methodologies.• Facilitate look ahead meetings with product owner and business partners to provide them with requirements or designing the product and release backlog of Actimize Projects• Responsible to facilitate various Agile ceremonies includes and not limited to-o Release Panningo Sprint Planningo Daily Scrum Meetingo Look ahead meeting or Release refinement meetingo Sprint Reviewo Sprint Retrospective• Involve in project estimation and Statement of Work.• Thoroughly understand and communicate Product owner vision to appropriate team , • Establish self-organizing team culture, ensure that team members have the tools needed, and provide timely feedback. • Coordinate and facilitate Demo of project by end of the sprint.• Assess project issues and identify solutions to meet productivity, quality and customer goals.• Proactively communicate project status, issues & risks to both Atos Syntel and customer management.• Coordinate End to End testing, including Assembly, Component, SIT, UAT.• Involved in reviewing the system to ensure proper delivery of the solution.• Work with LTA/PFA to design end-to-end system with a collaboration Tec leads. Create project surveys and prepare lessons learned.• Reviewing the work flows/validation rules/demos with Business.• Ensure necessary privileges of tableau report for end users to be complaint with client org. Technology and tools: Clarity, Jira, Nice Actimize, Tableau. Show less

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  Atos Syntel

  Feb 2019 - Jul 2022

  Senior Consultant

  Client : FedEx Express CorporationDuration : Feb 19 till date.Atos Syntel Designation : Senior ConsultantGeography : India Pune Atos Syntel Role : Sr. Test ManagerEngagement Type : Testing Engagement, Team Size (100-120 FTE’s, 5 Test Managers) Roles and Responsibilities:• - Direct manager of team of Test Managers, Functional Test Engineers, Automation Test Engineers.- Coordinate and coach colleagues regarding proper test procedure, review techniques for test basis and validate test case definition.- Underwrite the quality of Test Plans.- Define test model (test scope) based on user stories and conduct risk assessment workshops to create a fully signed off test scope of the programme/project.- Conduct Defect Triage calls to ensure defect closed in timely manner to avoid schedule impact.- Support Test manager's providing inputs to Test Strategy and Test Approach.- Act as SME to the testing teams for both functional and automation.- Primary point of contact between project team, department and development team, for all test activities.- Monitors the project SW release from initiation through to delivery ensuring full interaction with stakeholder on all matters providing status reports as necessary.- Timely identifies and escalates environment issues, data gaps and appropriate administration.- Ensure that test environments are maintained and remain “Fit for purpose” for the programme of project deliverables- Coordinate testing phases of different products in conjunction with the product owner.- Review Integrated Environment dependencies (test env. identification) and highlight the risks for the Programmes.- Present different test metrics to Senior Management which can add business value to organizations. (GTM, Speed)- Play an instrumental role in shaping the Regression test strategy and exploring Test Optimization opportunities at application/project/Portfolio level.Technology and tools: See Test, Java/ Python Selenium, Soap UI, Postman, Show less

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  Atos

  Aug 2022 - Apr 2023

  Principal Consultant

  Client : FedEx Express CorporationDuration : Aug'22 till date.Atos Syntel Designation : Principal ConsultantGeography : India Pune Atos Syntel Role : Delivery ManagerEngagement Type : Testing Engagement, Team Size (120-170 FTE’s, 5 Test Managers) - Responsible for Quality engineering Transformation levers for large portfolio : Shift left testing, T shaped/Agile testers, SAFe Certified Workforce, Production Profiling, In Sprint Automation, Service Virtualization. - Effective client relationship management to facilitate exponential revenue growth- Trusted client advisor for innovative business solutions, continuous testing, quality engineering, agile adoption and release best practices- Managed and coordinated the cross-functional teams onsite and offshore across the globe- Assessment & due diligence to determine current vs desired maturity, presented findings to senior client executives.- Improved efficiency and reduced test cycle by increasing test automation by 90%- Developed best practices and procedures to be used by the entire team which spanned various internal projects- Leading regular meetings with senior management to communicate accomplishments, plans and issues as well as any risks to project progress.- Contract Management and Invoicing. Show less

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  Eviden

  Apr 2023 - Jul 2024

  Principal Consultant

  Client : FedEx Express CorporationDuration : Apr' 23 till date.Atos Syntel Designation : Principal ConsultantGeography : India Pune Atos Syntel Role : Delivery ManagerEngagement Type : Testing Engagement, Team Size (120-170 FTE’s, 5 Test Managers) - Responsible for Quality engineering Transformation levers for large portfolio : Shift left testing, T shaped/Agile testers, SAFe Certified Workforce, Production Profiling, In Sprint Automation, Service Virtualization. - Effective client relationship management to facilitate exponential revenue growth- Trusted client advisor for innovative business solutions, continuous testing, quality engineering, agile adoption and release best practices- Managed and coordinated the cross-functional teams onsite and offshore across the globe- Assessment & due diligence to determine current vs desired maturity, presented findings to senior client executives.- Improved efficiency and reduced test cycle by increasing test automation by 90%- Developed best practices and procedures to be used by the entire team which spanned various internal projects- Leading regular meetings with senior management to communicate accomplishments, plans and issues as well as any risks to project progress.- Contract Management and Invoicing. Show less

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  Accenture

  Aug 2024 - now

  Senior Program Manager