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Gustavo Aragon

Gustavo Aragon

Followers of Gustavo Aragon372 followers
location of Gustavo AragonFrisco, Texas, United States

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  • Timeline

  • About me

    Bilingual Technical Support Specialist at Sol-ark

  • Education

    • Tecnologico Boliviano Aleman

      2003 - 2006
      Associate's degree Business/Commerce, General tecnico

    • Merit America

      2020 - 2020
      Google IT Support Professional Certificate

      Skill development experience includes:● Technical support: installing & configuring computer hardware, software, and networks● Computer networking: standard protocols for TCP/IP and network services● Operating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systems● Systems administration: server management and user & information management● IT security: evaluating potential… Show more Skill development experience includes:● Technical support: installing & configuring computer hardware, software, and networks● Computer networking: standard protocols for TCP/IP and network services● Operating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systems● Systems administration: server management and user & information management● IT security: evaluating potential risks and utilizing encryption algorithms and techniques Show less

  • Experience

    • Texas de Brazil

      Mar 2014 - Aug 2020

      ● Trained and managed all levels of employees to ensure outstanding customer service. ● Sent out to underperforming locations to increase profitability.● Supervised scheduling and human resources support for the entire team. ● Conducted interviews for the hiring and selection process. ● Oversaw guest services and resolved issues to maximize customer satisfaction. ● Exceeded annual profit goal by 5% in year one.● Developed, coached, mentored, and supported a team of 70+ employees and three managers.● Managed the scheduling, vacation requests, and human resources support for the entire team.● Negotiated with vendors to obtain high quality food, liquor, and wine at a reasonable price.● Conducted interviews for the majority of the staff and had final sign-off on hiring decisions. ● Promoted from this location to become Restaurant General Manager at the Buffalo, NY store.● Trained and managed all levels of employees to ensure outstanding customer service. ● Supervised scheduling and human resources support for the entire team. ● Formalized and updated training documentation for all levels of employees.

      • Manager

        Oct 2018 - Aug 2020

      • General Manager

        May 2016 - Oct 2018

      • Manager

        Mar 2014 - May 2016

    • Cinemark

      Apr 2021 - Jul 2024

      • T.C.C.R. Tech Support

        Apr 2021 - Jul 2024

      • Supervisor

        Apr 2021 - Jul 2024

    • Sol-Ark

      Jun 2024 - now
      Technical Support Specialist

  • Licenses & Certifications