Brian Tshuma

Experience

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  River Island

  Nov 2012 - Mar 2013

  Sales Advisor

  This is were I began my journey into the customer service/sales industry, Ive always seen myself as someone who is good at making friends & building up conversation, so I decided to step into retail. I really enjoyed working with new faces, & meeting new people, which also led to me gaining valuable customer service skills. My daily duties were mainly working on the tils or within the stockroom.- Customer Service- Communication- Stockroom- Face to face sales- After completing probation, was given cashing up til duties- Dealing with complaints/unhappy customers Show less

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  RAC

  Apr 2013 - Feb 2014

  Customer Service / Renewal

  This was my first tele-sales role, as having been interested in the customer service role. I took this opportunity, & role as I had just come from River Island, working on the shopfloor, dealing with customers face to face. When the opportunity arose I thought it would be a good career challenge, & maybe further develop my skills. I started of working as a renewals advisor so when customers were due a renewal or wanted to cancel, I had to use my skills & personality, whilst using company discounts to get the customer to renew with us for the year. However following a company review, they decided to move me & others into customer service, dealing with complaints, updating customer details & also providing renewal quotes to customers, who came through via over flow.My main roles included:- Inbound/Outbound telesaleds- Updating customer details- Working within FCA regulations- Administration- Dealing with complaints/quires - Providing customer service Show less

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  Directline Group

  Mar 2014 - Apr 2015

  Home Insurance Sales

  I worked at DLG as a home insurance sales advisor, my main roles were to set up & provide home insurance policies for customers. As DLG is the main underwriter for many companies, I was just working under the umbrella,& my main companies were RBS, Natwest, Nationwide, Prudential, Sainsburys & Ulster bank. I enjoyed the role well, but there was never any real chance of progression, however I did learn alot about the FCA and how the financial industry works, also gave me the hunger to leave the role & further develop my skills. my main roles though were- Inbound sales- Customer service- Administration- FCA regulated- Dealing with confidential info (bank info)- Liaising with mortgage applicants. Show less

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  CCF

  Nov 2015 - Mar 2019

  Sales Co-Ordinator

  Just recently started my new position as the Sales Co-Ordinator, at the Avonmouth Bristol branch, having come from a call centre (insurance) based background, I had no real experience in this previous industry. However using my previous sales experience I have managed to use my current skills, as well as learning with a very successful team & branch around me. I am looking to be with the company for a number of years, as this is best place for me to grow with a career, as well as fantastic company ethics & benefits! Been here now for almost 3 years & I have learnt so much since the first days I walked into the office, I have been on more training courses, customer focused, partition training & also an Armstrong ceiling course. There has been a management change which I took in my stride & my new managers have pushed me to succeed even more giving more roles. Which include-Branch cashing up- Fire marshall- Health & safety reporter- Maintenance of building & general goods needed within the branch- Product ordering Show less

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  Silvey Fleet

  Apr 2019 - Jul 2019

  Sales Executive

  I have started working my role as a sales executive for Silver Fleet. Using CRM to track down customers who need fuel cards for their fleet company or day to day use? * Using CRM* Dealing with a large client file* Building rapport* Outbound Sales* Customer servie* Sales Oriented

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  P.T.S

  Jul 2019 - Jul 2020

  Contracts Sales Assistant

  I currently work in the Service Department of the National Trading Hub. This involves liaising with branches & customers to make sure orders go out correctly. We also have to make sure the pricing & information provided is sufficient, also dealing with many customers on a day to day basis. This role can be very challenging but with experience everything becomes a lot easier. Standard lines keyed for an average month would be about 1000lines per colleague so accuracy has to be exceptional. Working in a plumbing & heating company the importance of missing one item can have devastating effects for a customers property. Thoroughly enjoy this role & hoping to progress with the great tools & people around me.- Dealing with contract lock/ contract- Dealing with branch managers/contract- Processing orders for National delivery-Maintaining a professional relationship Show less

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  Travis Perkins plc

  Jul 2020 - Jun 2021

  Tool Hire Driver

  I've now been in this role for 3 months! Learning everyday as this is my first driver role. I have now got a basic knowledge of picking, loading of materials. I have also taken part in off loading & on loading of plant vehicles. As someone who comes from a very customer service & sales background, I have enjoyed the face to face aspect of this role. Being a delivery driver also ensures that you make sure your day is planned time effective. Dealing with customers on site, enquiring about new projects whilst building rapport. The customer service aspect comes into play as you may have to park in inconvenient spaces, so dealing with outside interference whilst ensuring the delivery is done in a safe manner. I enjoy this role, but hopefully in due course be going back to a sales role within the near future. Show less

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  Freelance

  Aug 2020 - Aug 2020

  Dinner Date

  Starred in iTV Dinner Date10th SeriesEpisode 18

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  GDS Group

  Jul 2021 - Jan 2022

  Global Project Manager

  Meet The Boss Acquisition Specialist..European / USA Campaign Executivehttps://meettheboss.com/events/Meet the Boss helps leading business executives tackle key challenges by connecting you with the knowledge, peer-led insights and solutions you need to succeed.

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  McCurrach

  Sept 2022 - Jan 2023

  Tactical Area Representative

  *CURRENTLY WORKING A CONTRACT UNDER B.A.T PROVIDING COMBUSTILE & DISPOSABLE TOBACCO PRODUCTS TO ALL OUR AVAILABLE & ALLOCATED STORES"

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  LP LOGISTICAL TRANSPORT SERVICES

  Jan 2023 - Jul 2024

  Delivery Driver

  LP Logistrical TransportSelf Employed 3.5 Driver

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  Euroloo

  Jul 2024 - now

  Service Driver

  Servicing & delivering portable loo’sTrade, commercial & domesticCovering the South WestHandling & disposing of chemical waste in line with the environmental agency