Tina McCabe

Experience

• 

  Citibank

  Oct 2006 - Feb 2012

  Escalation Specialist 2

  Account Manager for MasterCard and Visa cardholders, handled escalated calls related to credit card accounts while resolving account related issue and maintaining quality service• Subject Matter Expert with product and procedures• Responsible for exemplary service while handling difficult people with tact and diplomacy and followed through on problem resolution• Promoted card usage and cross-selling new card products and services • Processed account information securely related to billing information, credit lines, and interest rates, etc• Excellent decision making and call management skills• Trained new hires and coached customer service associates and with in-depth knowledge and functional on processes and procedures• Assisted manager with work as assigned with priorityAccomplishments: Received multiple “Star-Player Awards” Show less

• 

  CitiMortgage

  Feb 2012 - Jun 2014

  Credit Underwriter 2

  Examined, evaluated and calculated credit, debt ratios and income to approve or deny mortgage loans with good sound judgment decisions • Reviewed and ensured all supporting documents are complete: tax, title, insurance and appraisals • Used numerous automated processing systems such as: loan tracking system, file data networks, flood certificates, tax and credit bureaus • Followed investor and federal guidelines depending on program • Effectively communicated with point of contact agents • Met monthly quotas while maintaining quality work• Accomplishments: Received several “Diamond Club Awards” for 100% Quality Work; “Star Player Award”, “Director Special Award” from Office of the Director and numerous “World of Thanks” from peers. Show less

• 

  Pioneer Military Lending

  May 2015 - Oct 2019

  Inside Sales Specialist
• 

  Global Industrial Company

  Oct 2019 - now

  Account Manager