Deanna Rappold

Experience

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  Bank of America

  Jan 2005 - Jan 2010

  VP, Fullfillment Team Leader

  Managed the daily activities of 32 underwriters and 27 processors for the East Coast Region, as well as the oversight of the registration team, closing team, funding team and post-closing team.

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  PHH Mortgage

  Jan 2010 - Apr 2011

  Government and Conventional Retail Operations Manager

  Managed and drove all aspects of retail operations via the supervision, training and development of 14 loan processors, 5 underwriters and 4 processing assistants.

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  JPMorgan Chase

  Apr 2011 - Oct 2012

  AVP, Correspondent Management Group/Approval and Performance Manager

  Managed all aspects of operations of the correspondence management group and all active correspondents of assigned regional account executives. Led the approval, rescinding and extension of active correspondent authorities, suspended/disenrolled correspondents for performance or billing issues, and completed approvals of new correspondents resulting from mergers and acquisitions. Served as SME for CMG approval and performance groups, AE’s, DM’s, SA’s and other LOBs within Chase.• Enhanced the competencies of staff by designing and conducting training programs to bolster workplace performance in alliance with company’s core values; perform training needs assessments, design and delivery.• Reviewed audited financial statements of correspondents to determine HUD adjusted net worth.• Conducted monthly correspondent performance review meetings for high priority correspondents and facilitated correspondent critical reviews for new and struggling correspondents.• Developed, initiated and managed quality control initiative for CMG; reviewed all QC plans, reports and 3rd party vendor contracts (if required) for approx. 597 active CMG correspondents.• Facilitated meetings and stayed current on all FNMA, FHLMC and HUD QC and guideline changes. Show less

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  EverBank

  Oct 2012 - Feb 2013

  AVP/Regional Underwriting Manager , Wholesale/Correspondent Division

  Managed all aspects of operations for all loans to ensure they are underwritten in accordance with company and investor guidelines via the leadership of an 18-person team comprised of an underwriting supervisor, 12 underwriters and 6 underwriting liaisons. Led the building and training of top talent, developed staff to meet goals and prepared them for advancement opportunities, while driving service excellence and profitability.• Partnered with regional operations manager to ensure smooth flow between credit, operations and sales; managed quality control issues and communicated regularly to the national underwriting manager.• Proactively conducted performance reviews, addressed performance issues, identified opportunities for improvement, prioritized initiatives, allocated operational resources and developed goals for individuals. Show less

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  Stearns Lending (NMLS #1854)

  Apr 2013 - Nov 2013

  Credit Policy/Training, Remote

  Partnered in the creation/implementation of training materials, strategic planning, training assessments and strategies in alignment with corporate vision, while reviewing/editing courses, instructor-led programs, e-learnings, multimedia content, compliance training, onboarding, and other supporting materials to ensure an effective learning experience.

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  First Guaranty Mortgage Corporation

  Nov 2013 - Nov 2017

  Servicing Center Division Manager/National Training Director, Remote

  Managed all aspects of operations of serving retention center and sales department, and corporate training policies, processes, SOPs and procedures for all divisions, to include team building/management, national training and development, revenue and profit growth, and business planning. Hired by CEO to lead the building, creation and launch of the national training division.• Led all aspects of process development, improvement plans, measurement and tracking, corporate exceptions, title company management, employee hiring/engagement and individual job goals for staff.• Oversaw the design, development and implementation of diverse and comprehensive training materials.• Drove the creation and implementation of training materials, e-learning courses, webinars, training curriculums, strategic planning, re-training assessments and strategies to reduce training costs.• Conducted performance assessments, identified and addressed areas of weakness or those in need of improvement, and leveraged performance metrics and KPIs to improve training effectiveness. • Facilitated the training, coaching and guidance of staff in conducting live and web-based training classes, and how to create/maintain training materials and SOPs. • Coached and guided operations, training and quality control staff into team lead, supervisor and management roles; successfully grew division from 4 to 28 staff.• Led the indirect management of closing/funding, post-closing, and insuring, sales, compliance, QC and IT activities and processes; worked with HR and vendor management in obtaining 3rd-party vendor relationships. • Implemented strategies that successfully increased production from 250 loan closings ($30M in revenue)/month to over 750 loan closings ($140M in revenue)/month. Show less

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  XINNIX, The Mortgage Academy

  Feb 2018 - Feb 2019

  Performance Manager, Remote

  Manage the oversight, training and performance of program, to include developing and managing the approach, training and execution of strategic training initiatives to improve sales and enhance revenues leveraging expertise in agency mortgage products and a focus on developing loan originators. Ensure the use of appropriate resources to achieve financial and business objectives, while influencing, shaping and integrating strategy for functional areas and the training of mortgage guidelines, sales, and leadership via onsite classroom, GoTo Meeting/webinars and live workshops nationwide. • Deliver existing training curriculum based on corporate needs in areas including new loan officer certification, mortgage guidelines, sales, communication and presentations skills, time management and business planning.• Partner in the creation and implementation of training materials, courses, curriculums, strategic planning, re-training assessments, and strategies to reduce training costs in alignment with corporate vision. Show less

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  JPMorgan Chase & Co.

  Feb 2019 - now

  VP, Valuations Fulfillment