Diego Castillo Samperio

Experience

• 

  McKendree University

  Jan 2021 - May 2021

  Athletics Department Assistant

  Student Worker, in charge of supervising the different sports games at McKendree University to make sure the game was run without problems.

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  McKendree University

  Aug 2021 - Apr 2024

  - Oversee and optimize lab operations to ensure seamless utilization by students. Implement proactive maintenance protocols and troubleshoot technical issues promptly to minimize disruptions. Showcasing strong organizational and problem-solving skills, ideal for software developer roles in the United States.- Collaborate with ticketing systems to address and resolve technical issues reported by staff and students promptly. Utilize effective communication and problem-solving skills to ensure timely resolution and minimize disruptions. Resulted in a 20% increase in issue resolution efficiency, demonstrating strong technical support abilities, ideal for software developer roles in the United States. Show less

  • Information Technology Help Desk

    Aug 2023 - Apr 2024

  • Resident Assistant

    Aug 2021 - Aug 2023
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  Blackmore Partners Inc

  Dec 2023 - Apr 2024

  Information Technology Internship

  - Research, design, implement, and develop software systems, utilizing agile methodologies and the latest technologies to deliver scalable and efficient solutions. Showcasing a consistent ability to deliver high quality software products in dynamic environments, ideal for software developer roles in the United States.- Handle all daily IT-related issues, tasks, and troubleshooting, ensuring seamless operations and optimal performance of systems and software. Consistently resolve issues promptly, resulting in a 20% decrease in downtime and an improvement in overall productivity, demonstrating strong problem-solving skills and a proactive approach to IT management, ideal for software developer roles in the United States.Utilize Microsoft Azure to proactively monitor cybersecurity tasks, including threat detection, incident response, and vulnerability management. Resulted in a 30% reduction in cybersecurity incidents and improved overall resilience against emerging threats, showcasing proficiency in leveraging cloud-based solutions for cybersecurity management, ideal for software developer roles in the United States.- Design and execute hands-on development projects leveraging Java to automate tasks for the HR department. Collaborate closely with stakeholders to identify inefficiencies and develop custom solutions tailored to their needs. Deliver tangible results, such as a 20% reduction in manual workload and a 25% increase in process efficiency, showcasing expertise in software development and problem-solving, ideal for software developer roles in the United States.- Manage and optimize the company's website pages through WordPress and Microsoft Azure, ensuring seamless functionality and performance. Monitor website analytics to drive user engagement and conversion rates. Demonstrating proficiency in website management and cloud-based solutions, ideal for software developer roles in the United States. Show less