Niles Mitchell, CSM, CSPO

Experience

• 

  US Army

  Jul 2012 - Jan 2020

  Assistant Operations Officer for the US Army conducting detailed planning and scheduling in order to streamline Battalion productivity in both current and future operations. Served as the assistant to the Battalion level Fire Support Officer. Developed complex mission tasks and fires for Battalion level operations. Oversaw the training and tasking of approximately 30 personnel and the management of equipment in excess of $10 million combined. Field Artillery Officer at the Basic Officer Leader Course in Fort Sill, OK.

  • Assistant Operations Officer

    Nov 2018 - Jan 2020

  • Assistant Fire Support Officer

    Jun 2018 - Nov 2018

  • Field Artillery Officer

    Dec 2017 - Jun 2018

  • Cadet

    Jul 2012 - Dec 2017
• 

  City of North Lauderdale

  Jun 2016 - Aug 2016

  Senior Counselor

  Senior Counselor at North Lauderdale's Park and Recreation Department specializing in child care services and the facilitation of interagency functions and cooperation.

• 

  Youfit Health Clubs

  Oct 2016 - Jan 2017

  Front Desk Representative

  Front Desk representative focused on delivering extraordinary customer satisfaction through subject expertise and social interaction.

• 

  Yard House Restaurants

  Feb 2017 - Jul 2017

  Associate Host

  Worked as a host, specializing in energetic and competent customer service and satisfaction, frequently taking on additional duties to include bar custodian, dining sanitation specialist, and alcoholic beverage storage associate.

• 

  Amazon Web Services (AWS)

  May 2019 - Jul 2019

  Senior Program Manager (Fellowship)

  Hiring our Heroes Corporate Fellow working as a Senior Program Manager at Amazon Web Services (AWS)

• 

  Amazon Web Services (AWS)

  Jan 2020 - now

  As a Senior Engagement Manager, I led large and complex technical projects, impacting quality, completion, and customer outcomes.Led lifecycle of large projects, influencing service team roadmaps and AWS offerings.Defined and shared best practices, facilitating diverse groups effectively.Led comprehensive project plans for teams, defining delivery quality standards.Maximized engagement value by negotiating conditions of acceptance and amending contractual scope.Established security standards, led workshops, built strategic relationships, and overcame obstacles.Accelerated progress by driving timely decisions and clearing blockers.Led complex business and technical discussions, identified pre-sales opportunities, and mentored others.Established mechanisms to promote delivery efficiency and improve quality, contributing to strategic planning.Acted as a force multiplier, participating in recruitment, mentoring, and talent planning assessments.Through these efforts, I drove successful project outcomes, enhanced delivery efficiency, and contributed to organizational growth. Show less Delivered intricate IT/cloud projects (IaaS, PaaS, SaaS) while understanding the value proposition of the public cloud Planned, organized, and managed all phases of a Cloud Adoption Project lifecycle to ensure successful delivery. This included developing and managing project governance plans, project schedules, team goals, assembling resources, defining success criteria, project milestones, and multi-million dollar budgets while utilizing software such as SalesForcePlanned and oversaw the preparation and dissemination of project communicationsInterfaced with various customer and internal AWS stakeholders which consisted of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs Show less As an Associate Engagement Manager (EM) at AWS, I played a vital role in delivering impactful projects and workstreams that drove business outcomes. Collaborating closely with technical teams comprising AWS, customer, and partner members, I executed cloud strategies and visions to meet client needs effectively. My responsibilities included managing engagement contracts, meticulously handling scope, financials, and timelines to ensure project success. I actively identified and mitigated risks, facilitated stakeholder collaboration, and championed initiatives to enhance delivery quality and operational excellence. Through clear and effective communication, I fostered transparency and trust, vital for navigating complex engagements. Committed to continuous learning and improvement, I contributed significantly to driving project success and fostering strong client relationships. Show less

  • Senior Engagement Manager

    Apr 2024 - now

  • Engagement Manager

    Jul 2022 - Mar 2024

  • Associate Engagement Manager

    Jan 2020 - Jun 2022