Neha Rawat

Experience

• 

  Skytech Institute - India

  Aug 2015 - Jan 2016

  Teacher- French & English
• 

  Tech Mahindra

  Jun 2016 - Jan 2017

  Associate

  • Assisting Quebec Region based customers with the installation of Telephone, Satellite channels configuration, new landline services• Received appreciation twice from Onshore teams on the Calibration calls.

• 

  PeopleScout

  Apr 2018 - Aug 2019

  • Hiring of the French candidates for Marriott hotels& chain based in US & Canada- Quebec region• Posting French requisitions on Job websites • Back up to the manager • First one to Complete 15 requisitions in a month.

  • Senior Human Resources Recruiter

    Jun 2019 - Aug 2019

  • Recruiter

    Apr 2018 - Jun 2019
• 

  AXA XL

  Sept 2019 - Mar 2023

  • Supply first line IT support for all AXAXL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.• Perform assessment, triage, research and resolution of basic incidents and requests.• Engage other Service Desk resources or appropriate second- and third-level service resources to resolve incidents beyond scope of ability or responsibility.• Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s; provision of timely communications and maintenance of ownership until closure.• Strong technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies. Show less

  • IT Senior Analyst - French linguist

    Mar 2021 - Mar 2023

  • IT Analyst - French Linguist

    Sept 2019 - Mar 2023
• 

  HCLTech

  Mar 2023 - now

  Information Technology Specialist (French)