Neha Rawat

Neha Rawat

Teacher- French & English

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location of Neha RawatDelhi, India

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  • Timeline

  • About me

    IT Specialist (French) at HCLTECH| ITIL | EXCEL

  • Education

    • Alliance Française de Delhi

      -
      B2 certification
    • Alliance Française de Delhi

      -
      French B2
    • Indira Gandhi National Open University

      -
      Master of Arts - MA ENGLISH LANGUAGE AND LITERATURE/LETTERS
    • Delhi University

      -
      Bachelors English honors
    • Kendriya Vidyalaya

      -
      High School Diploma
    • Kendriya Vidyalaya

      -
      Senior high school 83%

      Activities and Societies: I scored 65% in economics, 95 In english

    • Delhi University

      -
  • Experience

    • Skytech Institute - India

      Aug 2015 - Jan 2016
      Teacher- French & English
    • Tech Mahindra

      Jun 2016 - Jan 2017
      Associate

      • Assisting Quebec Region based customers with the installation of Telephone, Satellite channels configuration, new landline services• Received appreciation twice from Onshore teams on the Calibration calls.

    • PeopleScout

      Apr 2018 - Aug 2019

      • Hiring of the French candidates for Marriott hotels& chain based in US & Canada- Quebec region• Posting French requisitions on Job websites • Back up to the manager • First one to Complete 15 requisitions in a month.

      • Senior Human Resources Recruiter

        Jun 2019 - Aug 2019
      • Recruiter

        Apr 2018 - Jun 2019
    • AXA XL

      Sept 2019 - Mar 2023

      • Supply first line IT support for all AXAXL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.• Perform assessment, triage, research and resolution of basic incidents and requests.• Engage other Service Desk resources or appropriate second- and third-level service resources to resolve incidents beyond scope of ability or responsibility.• Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s; provision of timely communications and maintenance of ownership until closure.• Strong technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies. Show less

      • IT Senior Analyst - French linguist

        Mar 2021 - Mar 2023
      • IT Analyst - French Linguist

        Sept 2019 - Mar 2023
    • HCLTech

      Mar 2023 - now
      Information Technology Specialist (French)
  • Licenses & Certifications

    • Exam Prep: Microsoft Azure Fundamentals (AZ-900)

      LinkedIn
      Oct 2021
      View certificate certificate
    • B2 FRENCH

      Alliance Française de Delhi, Gurgaon
      Jan 2013
    • ADI Theatre

      Alliance Française de Delhi, Gurgaon
      Jan 2017
    • Introduction to Microsoft 365 for IT Pros

      LinkedIn
      Aug 2020
      View certificate certificate
    • ITIL Foundation Level

      PeopleCert
      Nov 2020
    • Intern Member

      Institut français
      Jun 2015
    • Post Graduation - Eng (H)

      Indira Gandhi National Open University
      Jan 2018
    • CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics

      LinkedIn
      Jul 2020
      View certificate certificate
    • Windows 10: Administration

      LinkedIn
      Jun 2020
      View certificate certificate
    • Graduation- Eng

      School of Open Learning, University of Delhi
      Jan 2013