Shalaka Patil

Experience

• 

  MrJunction Inc.

  Mar 2009 - Apr 2009

  Software Developer

  - Database Modeling, design, stored procedures, database views for the underlying SQL SERVER.

• 

  SQTL

  Jun 2009 - Jul 2009

  Software Test Engineer

  - Performed Manual & Automated Testing on Desktop and Web Applications using Test Reporter, Win Runner 7.0, Quick Test and Bugzilla.- Created, Documented Test Plans and Executed Test Cases using requirements documents and Pre-existing Test cases. - Performed UI, Ad-hoc, Black Box, Gray Box, Basic Sanity, Integration, System, functional, Data Validation and Regression test.- Developed SQL Queries for Backend Database Testing.- Generate Bug Reports and Test Reports.- Reviewing User guide, Installation Guide and Release Notes. Show less

• 

  Cosmos Tours India

  Aug 2009 - now

  - Developed an intranet application that integrates all the 8 functionalities (Air Ticketing (Domestic & International), Forex, Visas, Passport, Hotel Booking, Tours Package (FIT & GIT), Cruise and Car Rentals. The integrated system improved turnaround time on request by 20% and reduced error rate by 30% and thereby improved overall customer experience.- Designed and developed interactive UI (paginated results, attractive fonts and colour schemes, responsive UI) to make content rich and available on mobile, tablet and web browser. - Application was segmented into different zones to provide better user security and control on the content.- Training and technical support to application end-user (staff members)- Automation assisted in lowering the average handling time while increasing margins and revenue.- Conceptualization and redesigning Brand name, Logo and Tagline.- Collaborated with the Marketing team and M.D to plan, approve and create design layouts through size determination, style selection arrangement of material, placement of promotional designs, E-marketing and newspaper publication of the product.- Extensive graphic design experience in Print, Implementation design solutions and product demos from conception to completion.- Coordinator in various Expos and trade fair in and around Mumbai like IITM, TTF etc.- Lead the Travel and Tourism Trade Fair 2012 (TTF) India’s Biggest Travel Show. Oversaw setup & breakdown of the booth equipment, managed staff, volunteer, speakers, attendees and vendors.- Overseas visits to Singapore, Dubai, Malaysia and Thailand. Analysis and monitoring the client workflow architecture and modifying the same in our system/ application. - Monitoring the quality of services provided to the client and ensure customer satisfaction by taking the feedback.- Using the feedback data for research and development at both the customer and the supplier level. Show less

  • Business Analyst (Product & Sales) + IT Head

    Apr 2014 - now

  • Freelance Technical Support

    Nov 2012 - Mar 2014

  • Software Developer and Networking Engineer

    Aug 2009 - Oct 2012