Sam Poto

Experience

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  Smyth Systems Inc.

  Jan 1991 - Aug 1998

  Technical Support

  Technical Support Hot-Seat, 1997 to 1998Investigated the highest level Tier III issue’s, working directly with the customer. Developed exceptional customer service skills.Technical Support - Tier II, 1993 to 1998Collaborated with the Technical Support team and managed customer issue’s elevated by the Customer Service department. Part of a team that migrated company services to: a TCP/IP network, Microsoft Windows NT 4.0, Exchange Server 5.0, Novell Netware 3.11, IBM AIX 4.2, and SCO Unix Open Server 5. Developed extraordinary troubleshooting skills.Technical Support - Software Distribution, 1991 to 1993Prepared the weekly Imager II bug-fixes and enhancements for release to the QA department. Took backups and maintained the Programming department’s: Data General AOS/VS & RDOS, SCO Xenix & Unix, IBM AIX, and Microsoft and IBM Dos systems. Wrote distribution scripts for same platforms. Show less

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  CBIZ Technologies

  Aug 1998 - Jan 2000

  Network Engineer

  Installed, configured, supported, integrated, and maintained the operational environment for Great Plains Dynamics - ERP on Windows and Netware servers running SQL and Btrieve databases. Developed the ability to analyze a clients existing infrastructure and integrate the Dynamics solution seamlessly. Extensive experience working with HP Netserver series servers, Procurve series switches, Pavilion series desktops, and Toshiba branded laptops.

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  Asistem

  Jan 2000 - Apr 2013

  Vice President

  Startup company specializing in IT Consulting and Accounting/Bookkeeping/Payroll services for small to medium businesses. Serviced more than 150 companies throughout Northeast Ohio.Vice President/Senior ConsultantDirected IT department and responsible for new client growth. Trusted advisor for recommending IT solutions to the clients and their stake-holders. Researched, procured, installed, and supported hardware and software solutions across a broad spectrum of industries. Learned how to be professional while also maintaining a likeable personality.Developed a support contract solution to help save the customer money.Established a strategic partnership with Dell to better align our solutions with emerging trends and offer the customer equipment at reduced prices.Touched every version of Windows Server, Desktop, Exchange, and Sharepoint during this period. Moved every customer to a Windows Active Directory based network.Worked extensively with Dell branded networking, Sonicwall and Cisco branded firewalls. Show less

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  Troyer Cheese, Inc.

  Apr 2013 - Jul 2019

  IT Manager

  IT ManagerRecruited to position following long relationship of technical consulting, project management, and support. Charged with the strategic planning, organizing, prioritizing, and execution of all IT functions. Managed a small IT team while also mentoring an intern. Supported hundreds of users across 4 sites and an Outside Sales force covering the Midwest, Eastern, and Southern US.

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  Accellis Technology Group, Inc.

  Sept 2019 - Aug 2024

  Project Engineer
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  R3 LLC

  Aug 2024 - now

  Sr Cloud Engineer