Deep Enrich
Vasanthan R
Associate Software Engineer
339 followers
Chennai, Tamil Nadu, India
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About me
L2 - Technical Support & Incident Manager
Education
Hindustan College of Arts & Science
2016 - 2019BCA Computer Applications
Experience
Nexwave
Jan 2021 - Oct 2022Associate Software EngineerWorked in the CLIENT Location of ACCENTURE for the Designation of Project Control Service Analyst.
HCLTech
Oct 2022 - nowSenior AnalystI have been working as L2 Technical support for 15 months and now currently working as IM -Incident management. Directly working with the client to provide End to End support on P1 & P2 cases and provide the update to the field untill it get resolved. Working along with the procurement Team with the special project. Proactively working with the assigned agent to chase and get the updates and provide to the Client.
Licenses & Certifications
- View certificate
Event, Incident, and Problem Management
SkillsoftNov 2022
Speaking and listening
Trinity College LondonFeb 2015- View certificate
ITIL® 4 Foundation: Key Concepts of Service Management
SkillsoftNov 2022 - View certificate
Service Desk, IT Asset, Service Configuration, and Change Control Management
SkillsoftNov 2022 - View certificate
Service Desk, IT Asset, Service Configuration, and Change Control Management
SkillsoftNov 2022 - View certificate
Event, Incident, and Problem Management
SkillsoftNov 2022
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