Nicole Hutchinson

Experience

• 

  Ulta Beauty

  Jul 2015 - Jun 2016

  Beauty Advisor
• 

  Puffy Muffin

  Jun 2016 - Aug 2018

  Server

  ►Develop positive relationships resulting in customer loyalty with a 90% return rate.►Provide optimal customer experience by actively and accurately listening to customers' needs.►Successfully resolved conflict swiftly and professionally resulting in customer satisfaction.►Established authentic relationships with 50+ customers, strategically meeting customers’ objectives to provide exceptional service.

• 

  Smilebooth

  Feb 2019 - Nov 2019

  Digital Technician

  ► Managed on-site technical operations and troubleshooting for photobooth rentals at events ranging from small gatherings to large-scale functions with over 2,000 guests.► Ensured client satisfaction by providing seamless technical support, resolving issues quickly, and delivering a first-class customer experience under high-pressure event conditions.► Collaborated with event teams and clients to ensure smooth execution of technical setups, contributing to the overall success of each event. Show less

• 

  Emily McGonigle & Matthew Simmons Photography

  Jun 2019 - Dec 2019

  Photography & Administrative Intern

  ►Managed day-to-day administrative tasks, including scheduling, client communications, and CRM management, ensuring smooth studio operations.►Managed calendars, scheduling shoots, and fielding more than ten client and talent calls per day while utilizing emails and the Sprouts Customer Relationship Management (CRM) interface.►Edited and reviewed final deliverables, collaborating closely with photographers to align outputs with client needs.► My creative role with the company was to create a three-themed photography shoot for a well-established client, including developing a mood board, photoshoot list, and budget and documenting expenses. Show less

• 

  Small Green Door

  Jul 2021 - now

  ► Lead and oversee daily operations of the photo department, ensuring efficient workflows and on-time project delivery for retainer clients and new projects alike.► Spearheaded the implementation of Teamwork.com, optimizing team collaboration, task tracking, and ensuring all projects stayed on budget and within scope.► Developed and maintained comprehensive Retouching & Client Trackers, monitoring progress, costs, and delivery timelines, improving the department’s ability to meet deadlines by 20%.► Provide ongoing performance reports to senior management, detailing the number of projects completed, budget spend for retouching services, and the total volume of images shot per client to ensure all projects are delivered within budget and meet client expectations.► Act as the main point of contact between clients and the photo team, facilitating clear communication on project expectations, scope changes, and final deliverables, resulting in consistently high client satisfaction rates.► Collaborated with cross-functional teams in "Brand Jams," an intensive one-day initiative that brought together graphic design, web, social, and photo teams to create fully functional brands and websites. ► Coordinated these efforts to ensure all disciplines were aligned and delivered high-quality outputs within a compressed timeline.► Contributed to team growth by participating in the recruitment and onboarding of five new team members, ensuring their smooth integration and productivity from day one.► Draft and manage project-related documentation using Google Sheets and Docs, including client trackers, web design plans, retouching trackers, and influencer contracts. Show less ► Led the retouching process for a wide range of imagery, including eCommerce and stylized marketing images requiring advanced retouching techniques for skin, textures, and complex backgrounds.► Retouched images for high-profile brands such as TOMS, Gallery Dept, Made in LA, Decencia, Aura Watches, and Zankou Chicken, ensuring each image aligned with brand-specific visual requirements and maintaining consistent style across platforms.► Specialized in retouching soft goods, hard goods, skincare, food, event photography, and on-model imagery, delivering premium-quality visuals tailored to both eCommerce platforms and marketing campaigns.► Managed outsourced retouching teams, providing detailed feedback and ensuring timely delivery of high-quality images that met client expectations for quality and consistency using Adobe Suite.► Developed comprehensive guidelines for retouching, including client preferences, color correction codes, shadow types, and other critical details to ensure consistency and visual accuracy across all projects.► Collaborated with photographers, designers, and clients to oversee the final stages of editing, ensuring the visual aesthetic matched the client’s vision and adhered to tight deadlines.► Conducted advanced retouching for stylized marketing imagery, including skin retouching, color correction, and complex background adjustments, ensuring premium-quality images for high-visibility campaigns.► Maintained quality control by reviewing all retouched images before final delivery, ensuring consistency, compliance with project specifications, and flawless final output.► Established automated Retouching Trackers to monitor project progress, budget, and delivery schedules, optimizing the workflow between internal teams and external retouching partners.► Built strong relationships with clients, ensuring their vision was fully realized in the final retouched imagery, while consistently delivering projects on time and within budget. Show less ►Developed and implemented content strategies that substantially increased social media engagement across platforms like TikTok, Instagram, and Facebook within five months.► I monitored, analyzed, and distributed weekly analytic reports to enhance social performance with over 1M followers across platforms.►Grew the MeUndies brand IG account following to over 20K, maintaining a strong engagement rate over nine months.► Managed and curated content for social media, including sourcing and overseeing over 50 creators with budgets exceeding $30K, including contracting a well-known content creator to host a client’s Celebrity Super Bowl 2022. ► Coordinated and managed influencers and creators for campaigns, overseeing content creation across various platforms and ensuring consistency with brand guidelines.► Collaborated closely with influencers for brands, creating and managing contracts that outlined deliverables, ensuring timely receipt of content and adherence to expectations.► Worked cross- functionally with marketing and PR teams to optimize social media strategy, driving a 15% increase in engagement across campaigns.► Developed and curated content for social media platforms, enhancing Small Green Door's online presence, leading to a 30% increase in engagement across platforms like Instagram, TikTok, and LinkedIn. Show less

  • Project Manager

    Apr 2023 - now

  • Lead Retoucher + Photo Editor

    Jan 2022 - now

  • Social Media Producer & Coordinator

    Jul 2021 - Jul 2023

  • Digital Content Strategist + Assistant | 2022

    Jul 2021 - Aug 2022