Joshua Hebert

Experience

• 

  Marcos Pizza Charlotte and Upstate SC

  Mar 2013 - May 2016

  Area Operations Manager

  Oversaw the operations of 10 stores, assisting general managers in successfully hitting key metrics set forth by Area Representatives. Grow stores in area and built management teams and staff to ensure standards are being met in all stores daily. Perform audits in all stores in area monthly and create plans to help general managers attain bonus goals.Key accomplishments:• Coordinated 12 grand openings throughout the Carolinas helping maintain solid growth numbers for company.• Initiated aggressive customer service focused training program that resulted in solid customer reviews and a high level of customer retention.• Collaborated with culinary team to create attractive, consistent and appetizing food. Aligning with our position as a premium brand, substantially increasing repeat business.• Forged exceptional relationships with local vendors, securing timely delivery of top-quality inventory while reducing food costs by 5%. Show less

• 

  RuRu's Tacos and Tequila

  May 2016 - Oct 2017

  Assistant General Manager / Bar Manager

  Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Optimized profits by controlling food, beer, liquor, and wine costs on a daily basis. Built sales forecasts and schedules to reflect desired productivity targets. Communicated well and used strong interpersonal skills to establish positive relationships with guests, employees and vendors.Key accomplishments:• Developed training program for all front of house staff to encompass key service factors and a standardized way to train everyone.• Created and implemented new food menu and two cocktail menus in my tenure.• Help lead venue to an increase in 25% sales over previous year of operation. All while increasing social media and review site presence by increasing satisfaction scores across all outlets and overall guest satisfaction.• Hired, trained and promoted key leaders to help business grow and prepare for future growth opportunities Show less

• 

  Harper's Restaurant Group

  Oct 2017 - Aug 2018

  Restaurant Manager
• 

  Legion Brewing Company

  Jul 2018 - Feb 2019

  Assistant General Manager
• 

  Zeppelin

  Feb 2019 - Mar 2020

  General Manager
• 

  Lincoln Street Kitchen and Cocktails

  Jul 2020 - Jul 2021

  Lead Bartender
• 

  Resident Culture Brewing Company

  Jan 2022 - Jul 2022

  Beverage Director
• 

  Fiverr

  Jun 2022 - Jan 2024

  Freelance Web Developer

  • Delivered high-quality web development services to diverse clients on the Fiverr platform.• Specialized in website design, front-end and back-end development, and custom e-commerce solutions.• Employ advanced design techniques to create immersive and visually captivating web experiences.• Collaborate closely with clients to understand requirements and create captivating websites.• Maintained excellent communication, meeting tight deadlines, and exceeding client expectations.

• 

  Canopy Cocktails and Garden

  Jul 2022 - Jan 2024

  Bartender
• 

  Brooksource

  Feb 2024 - now

  Technical Delivery Manager

  Technical Delivery Manager @ Ally Financial