Brian Sapolsky

Experience

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  BANTAM DOUBLEDAY DELL PUBLISHING GROUP (BERTELSMANN)

  May 1986 - Jul 1994

  Inventory Control Manager/Assistant to the Executive Managing Editor

  • Establish and maintain data on all initial, backorder, premium, and book club titles through use of mainframe (VAX 8550) system. Analyze daily transaction and maintenance reports. Develop monthly inventory report. Transmit reissues and reprints between editorial and production.

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  Wenner Media (Rolling Stone, Us, Men's Journal Magazines)

  Jul 1994 - Feb 2000

  Assistant Manufacturing Finance Manager/Print Manager

  Assistant Manufacturing Finance Manager – Rolling Stone, US and Men’s Journal (12/98-2/00)• Track, analyze, and define all production manufacturing costs. Create and maintain variance reports comparing budgeted vs. actual figures for postage and printing. Develop spreadsheets and reports to predict the cost of each issue.Print & Paper Manager - Rolling Stone, US and Men's Journal (7/94-12/98)• Manage all distribution issues that include shipping planning, print order determination, and payment/tracking of subsequent freight and postage bills. Manage annual $2 million dollar postal budget and reconciled payment with Postal Service for all subscription and supplemental copies. • Responsible for forecasting consumption and purchasing the entire paper inventories for all three titles. Develop reports to plan and track inventory. Show less

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  Bear Stearns & Co.

  Jun 2000 - Oct 2001

  PC Analyst and Technician

  • Provide lead support for 12,000+ internal employees and external clients as part of the PC Support Help Center. Responsible for supporting hardware and software applications that run locally and on the network. Average 40-55 calls daily; resolved 87% on first call.• Assist the Market Data group with the rollout and install of Reuters Plus; provide company-wide level-1 and level-3 support of this software. This includes on-site technical aid to all personnel of Legal (PC Docs, iManage) and trading floor end-users (Equity, Fixed Income, Arbitrage, Derivatives, etc.). • Troubleshoot connectivity issues with the LAN/WAN, mainframe, UNIX, and Remote Dial-in systems by working closely with the network and other technical depts. when necessary. This includes adjusting secured access rights, log-in ID’s, and passwords. • Configure and support remote users through VPN/DSL and SecurID cards. Log client calls utilizing tracking software. • Create, maintain and monitor reports for upper management detailing performance metrics of the PCS Help Center. • Directly involved with hardware and software preparations as part of an upgrade rollout team of 352 PCs. Includes building and imaging systems for Windows 2000, custom applications, network configuration, and installing to the end-user’s workstation. • Helpdesk Institute Support Services Career Certification (S2C2). Show less

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  W.P. CAREY & CO. LIMITED

  Aug 2002 - Nov 2002

  IS Support and Rollout Specialist

  • Provide complete, company-wide desktop and laptop support as part of the IS Helpdesk, including all hardware, software, network, and telecom issues. • Co-design work processes for the Windows 2000 desktop rollout, and assisted in the deployment to the user population. This includes organizing the deployment, imaging and building the systems using Ghost, and adding 150+ PC’s to the network. Refurbish and upgrade existing PC’s.

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  HD Communications Corp.

  Dec 2002 - Jan 2016

  Technical Support Manager

  • Supervise and manage support for 802.11x wireless (WiFi) and cellular RF technology, including solutions and designs, configurations, installs and deployment, and troubleshooting via phone and on-site assistance for customers. Responsible for new and emerging WiFi and cellular RF products and technologies; conduct in-house testing of these devices. Assist in inventory planning and ordering as well as customer service. • Support PC and Mac network, hardware, and software concerns, including all installs and upgrades. Investigate, identify, resolve, and document all daily issues from user population; accurately troubleshoot in a time-efficient manner either remotely or via on-site visit. Respond promptly to these issues by telephone and e-mail. Monitor recurring issues and give recommendations for long-term solutions. Assist relocation move; includes all hardware and wiring installations. • Responsible for company’s e-commerce web development, maintenance and graphic work for the online store of the Wireless Network Products group. • Act as both team leader and team player in overseeing the planning, execution, and completion of technical projects and tasks. Set and reach department goals. Represent the company technically at major trade shows and functions. Show less

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  Eclipse WiFi Corp.; Start-up Company, Wireless Network Products Group of HD Communications Corp.

  Feb 2016 - Oct 2017

  Senior Technical Support Manager

  • Support the company’s PC and Mac desktop networks, printers, digital senders, mobile devices, POS credit card terminals, for hardware and software-related issues and concerns including all installs and upgrades. Diagnose, investigate, identify, resolve, and document all daily issues from the end-user population. Accurately troubleshoot in a time-efficient manner either remotely (TeamViewer or LogMeIn) or via on-site visits. Multi-task matters, respond promptly to these issues by telephone and/or e-mail. Create user accounts, providing and maintaining login credentials. Monitor recurring issues and give recommendations for long-term solutions. Assist with relocation move; includes all hardware and (Ethernet) wiring installations.• Supervise and manage support for 802.11b/g/n/a/ac wireless (WiFi) and cellular RF technology, including solutions and designs, configurations, installs and deployment, and troubleshooting via phone and on-site assistance for customers. Responsible for new and emerging WiFi and cellular RF products and technologies; conduct in-house testing of these devices. Assist in inventory planning and ordering as well as customer service.• Responsible for company’s e-commerce web development, maintenance and graphic work for the online store of the Wireless Network Products group.• Create data/spec/cut sheets for the company's many technical products as well as "how-to" tutorial and information videos; upload to the company's websites.• Act as both team leader and team player in overseeing the planning, execution, and completion of technical projects and tasks. Set and reach department goals. Represent the company technically at major trade shows and functions during the course of each year. Show less

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  OMNTEC Mfg., Inc.

  Nov 2017 - now

  Technical Support Technician

  • Serve customers by helping to troubleshoot and resolve technical setup and installation problems for the company’s tank monitoring and leak detection systems and products for the petroleum industry. Support via phone, e-mail, and onsite visits. Log, track, and follow up via HubSpot ticketing software until issue is closed.• Provide feedback to engineering team for both hardware and software revisions. • Train and certify clients and customers to become Authorized Service Contractors (ASC's) to properly install and program OMNTEC equipment and components. • Build and program automatic tank gauging (ATG) controllers for general production use and distribution sales. • Create and update controlled documents and video tutorial resource library, which aids in equipment functions for OMNTEC customers and ASC’s. • Manufacture basic parts/pieces for different equipment types and test rigs. Show less