Vincent Keener

Experience

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  Arizona Youth and Family Services

  Jun 2014 - Sept 2016

  Behavioral Health Technician

  • Provide in-home, behavioral coaching to children and adolescents with developmental and behavior disabilities. • Develop and implement age-appropriate interventions for complying, decision making and character building.• Analyze and document of client’s daily behavioral progressions.• Participate in weekly team meetings to collaborate innovative ideas and interventions for individual client cases to review with Child and Family Team.

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  Desert Choice Schools

  Oct 2016 - Jan 2017

  Behavioral Health Technician

  My role consisted of day-to-day interactions with students. Assisted with implementing school curriculum and behavioral analysis.

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  The General®

  Jan 2017 - Jan 2019

  Claims Adjuster

  Evaluate and investigate policy coverage, liability and damages.Assist internal and external customers with problems or questions regarding claims through oral and written correspondence.Investigate and evaluate claims using a lowest ultimate cost strategy.Conduct thorough investigations which can include obtaining necessary documents and forms from parties involved; conduct recorded statements.Negotiate timely and appropriate settlements with parties involved; issue proper payments Mostrar menos

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  Esurance

  Jan 2019 - Jun 2020

  Claims Specialist

  Manage and investigate moderate to high exposure bodily injury/ property damage claims.Communicate with insureds, claimants, witnesses, police agencies and other parties to properly evaluate coverage and liability.Negotiate timely and appropriate 1st/3rd party bodily injury claim settlements.Evaluate medical records and bodily injury demands using Mitchell Decision Point & Liability Navigator.Identify fraud indicators for special investigators referrals.Recognize recovery opportunities through subrogation and salvage. Mostrar menos

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  Amazon

  Jan 2020 - now

  Oversee and mentor a team of five flow leads responsible for handling outbound workflow for centrally located Fulfillment Centers (FC) in Central Ops network.Support leadership with daily management of department duties which includes allocating labor, leading meetings, assigning job duties, and communicating with internal and external associates.Cultivate relationships with operational leaders by growing and maintaining a effective communication between Central flow and fulfillment centers.Perform daily audits on production metrics to ensure standard work practices are met.Orchestrate daily team meetings regarding standard work changes, recent accolades and opportunities for improvement. Mostrar menos Responsible for handling communication of workflow status with FC Operation and Area Managers. This includes effectively communicating escalations of any customer experience risk, Service Level Agreement (SLA) failure risk, or deviations from Standard work practices to Senior & General Managers.Provided operational insights to the Amazon Fulfillment Technology team and worked collaboratively to develop automated flow control for FC operations.Executed outbound flow operations and communicated the Customer Experience risks and performance opportunities to FC operations in a standardized manner.Developed and implemented shift plans based on FC operational requirements and adjusted unique variables by need. Mostrar menos

  • Logistics Coordinator

    Sept 2021 - now

  • Flow Lead, Central Ops Flow

    Jan 2020 - Sept 2021