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Afsar Imam

Afsar Imam

Senior Butler

Followers of Afsar Imam790 followers
location of Afsar ImamEdinburgh, Scotland, United Kingdom

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  • Timeline

  • About me

    Senior Host at Emerald Maldives Resort & Spa

  • Education

    • Subhas Bose institute of Hotel Management

      2002 - 2005
      Diploma in Hotel Management Front office,Food and beverage,production,Housekeeping

    • Kendriya vidyalaya fort William

      2000 - 2004
      Scooling

    • Gandhi Inter Ucch Vidyalaya

      1996 - 2000
      High School Science A

      Board exam with advance mathematics.

  • Experience

    • Clarion the Beach

      Sept 2005 - Oct 2007
      Senior Butler

      Working as shift In chargeTaking care of all guestsGuiding and motivating staffEnsuring prompt service to the guestTaking proper feedback from the guest Suggesting Management to Improve services

    • Intercontinental the grand

      Nov 2007 - May 2008
      Food& beverage associate

      Incharge of In room dining Acting Food & beverage team leaderHandling guest calls,food pick up and tray setting Managing steward,trainees,senior stewards

    • One&Only Resorts

      Jun 2008 - Apr 2011
      Senior Butler ,Butler

      Providing personalized service to the guestmaintain Inventory Conduct trainingsEnsuring guest satisfaction and multi taskingConcierge duties

    • Jumeirah

      Jul 2011 - Jun 2019
      Executive Butler

      Handling guest with all responsibilities as butler(service,check ins,check out,organizational duties,concierge)Assist meeting and escorting VIP guestProficiency in opera and excellent efficiency in word,excel,PowerPoint and outlook Complaints handling Handling group arrival and departure Provides training to the team memberMaintain and record the customer feedback

    • Emerald Maldives Resort & Spa

      Jun 2019 - Dec 2020
      Senior Host

      Handling guest with all responsibilities as butler(service,check ins,check out,organizational duties,concierge)Assist meeting and escorting VIP guestProficiency in opera and excellent efficiency in word,excel,PowerPoint and outlook Complaints handling Handling group arrival and departure Provides training to the team memberMaintain and record the customer feedback

  • Licenses & Certifications

    • Hotel management

    • Lobster Ink

      Jumeirah
      May 2019

    • Food Hygiene and Safety

      Johnson Diversely
      May 2019

    • Standard First Aid, CPR and AED

      American Heart Association
      Mar 2018